UNFI · 14 hours ago
Customer Support Specialist
United States
Full-time
Remote
Mid Level
$41K/yr - $72K/yr
3+ years expUNFI is a company focused on providing excellent customer service and support. The Customer Support Specialist role is responsible for retaining and servicing key accounts, ensuring data accuracy, and maintaining strong professional relationships with customers while coordinating with various internal departments to deliver an optimal customer experience.
Food and BeverageHealth CareHospitalityOrganic Food
Responsibilities
Responsible for reviewing data for integrity and accuracy before the hand-off for any system inputs. This role would act as the primary audit point for Planned Demand quantities, allocations, and special event data
Courteously and promptly resolve customer questions and problems or properly refer them to appropriate personnel
Executes the administration of customer-required systems, including pricing, promotions, and general item maintenance
Maintains customer-specific national and regional custom discount files within UNFI and Customer-based systems
Execute and coordinate with internal departments on promotion and new item processes for assigned accounts
Review and coordinate with Account Managers on new store opening accounts within the UNFI business systems to ensure proper attributes and price structure are activated on each account
Provide clear and thorough communication with the Inventory Planning, Routing, and Operation departments to communicate impending large purchases on opening store orders, refill orders, or special orders, including any special delivery requests
Acquire new store deal sheets within the established company guidelines
Manage the administration of discontinued products and pack size changes with the customer
Generate system reports as required by the customer (sales, inventory, performance)
Perform other duties and projects as assigned
Qualification
Required
Associates' degree in Business Management or a related field or equivalent experience
3-5 years' customer experience and account management experience is required
Experience prioritizing and/or managing time, projects, records, etc
Must have experience servicing high-profile accounts and the practices and procedures specific to the required tasks
Product knowledge and industry terms related to UNFI required
Knowledge of all company business systems
Knowledge of customer experience systems and tools
Knowledge of policies and processes specific to customer experience functions
Ability to accurately perform system discounting and price quoting
Excellent verbal and written communication skills
Proficiency in Microsoft Office Suite
High level of business acumen relative to key account management and sales
Able to develop and maintain effective, positive internal/external working relationships with a diverse group of individuals
Comfortable in an open, dynamic and collaborative work environment
Strong organizational skills with ability to multi-task
Ability to work independently and exercise good judgment
Proven customer service standards
Able to resolve issues appropriately and in a timely manner
Ability to lead and motivate other team members
Good decision-making skills
Preferred
Analytical background in consumer-packaged goods distribution and/or category management preferred
Proficiency in analytics and reporting
SharePoint and ASAP skills are preferred
Benefits
Paid Time Off
Sick Time
Paid holidays and parental leave
401K Program
Medical, dental, vision, life, and accidental death/dismemberment insurance
Short-term and long-term disability insurance program
Flexible Spending Account and/or Health Savings Account
Company
UNFI
UNFI is North America’s Premier Food Wholesaler.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$507.1M2024-04-25Post Ipo Debt· $500M
2014-07-15Post Ipo Equity· $7.1M
1996-11-01IPO
Leadership Team
Sandy Douglas
Chief Executive Officer
Giorgio Matteo Tarditi
President and CFO
Recent News
Digital Commerce 360
2025-12-17
Company data provided by crunchbase