Valley Power Systems · 15 hours ago
Field Service Tech II
Fresno, CA
Full-time
Onsite
Mid, Senior Level
5+ years expValley Power Systems is a company that focuses on providing solutions for power systems, and they are seeking a Field Service Technician II. This role is responsible for diagnosing and performing repairs on customer-owned equipment in the field, ensuring customer satisfaction, and maintaining accurate service records.
Consumer ElectronicsInformation TechnologyManufacturing
Responsibilities
Repairs and overhauls product
Some shift work may be required
Must be available for on-call duty as scheduled by supervisor. Performs on-call duties and responsibilities as required of all field service technicians
Perform preventative maintenance and repairs on various types of heavy duty diesel engines equipment in the field/shop
Ensure total customer satisfaction prior to leaving job-site
Estimate machine repair requirements and prepare necessary data to provide an accurate repair quote to the customer
Troubleshoot and repair mechanical, electrical, and hydraulic systems and combustion engines
Responsible for effectively scheduling time and arranging all customer service calls, planned maintenance and breakdowns, to maintain effective customer service
Maintain records of all service activities
Regular attendance is an essential function of the job
Performs other duties as assigned
Qualification
Required
Ability to perform complete overhaul and engine start up
Strong technical/mechanical skills and experience required
Must be able to work in both Shop and Field
Must be able to run emission testing to ensure compliance with CARB
Ability to work for extended hours and be able to travel or work out of town
Ability to troubleshoot engine related problems for both Shop and Field
Must be able to read, write and understand service instructions
Must have good organizational skills, aptitude for numbers, and experience coordinating and processing paperwork
Must have experience dealing with customers in difficult situations, good phone etiquette, and the ability to function in fast-paced environment
Must maintain excellent relationships with customers, both internal and external
High school diploma and/or equivalent combination of education or experience
Posses training and experience with Waukesha and Guascor gas engines, required
Must have an equivalent of no less than five (5) years' experience with technical repairs
Valid driver's license and acceptable driving record a must
This job requires the employee to supply a complete set of hand tools
Regular attendance is an essential function of the job
Complies with Company policies and procedures
Performs job safely with respect to others, to property and to individual safety
Works effectively with others in the company to encourage teamwork and productivity
We are drug free workplace that conducts pre-employment physical and drug screenings
Company
Valley Power Systems
Valley Power Systems is a factory authorized power solutions provider for some of the most recognized engine and equipment manufacturers
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase