Edgewater Technical Associates, LLC · 13 hours ago
IT Specialist
Carlsbad, NM
Full-time
Onsite
Mid Level
4+ years expEdgewater Technical Associates is seeking an IT Specialist to support the Waste Isolation Pilot Plant (WIPP). The role involves assisting with the administration, monitoring, and troubleshooting of site technology systems related to safeguards and security operations.
ConsultingInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Assist in the administration of physical security systems such as physical access control systems (PACS) and video assessment and surveillance systems (VASS)
Monitor daily performance of IT and security-related systems to ensure availability and reliability
Provide first-level technical support and troubleshooting for system disruptions and user issues
Escalate complex technical issues to engineers, vendors, or subject matter experts as appropriate
Assist with system testing, updates, and routine operational checks
Support documentation, procedures, and user guides related to IT and security systems
Assist with developing and delivering basic user training and system demonstrations
Learn and maintain working knowledge of site security systems, manufacturer specifications, and compliance requirements
Support lifecycle sustainment activities and continuous improvement initiatives
Perform other duties as assigned
Qualification
Required
One of the following: Bachelor's degree, or Associate's degree with four (4) years of relevant professional experience, or High School Diploma or equivalent with eight (8) years of relevant professional experience
Strong general IT proficiency (systems, applications, networking fundamentals, or technical support)
Ability and willingness to learn specialized security and site-specific systems
Strong communication, documentation, and customer-support skills
United States Citizenship
Must be able to obtain and maintain a 'Q' Clearance
Preferred
Experience in one or more of the following: IT support, system administration, or technical operations
Access control, surveillance, or security-related technologies
Familiarity with enterprise software platforms or system monitoring tools
Experience working in regulated, high-reliability, or mission-critical environments
Prior exposure to security platforms such as CCure, Software House, or Avigilon (not required; training provided)
Benefits
Paid time off
Medical
Dental
Life
Vision
Disability insurance
Pre- and post-tax 401 (k) retirement account with Company matching contributions and 100% vesting for eligible participants beginning DAY 1
Company
Edgewater Technical Associates, LLC
Edgewater Technical Associates is a facilities services company providing safety basis, audits, and assessments services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Glenn Cox
LLC Member, Vice President, and Chief Executive Officer
Carson M.
Chief Financial Officer
Company data provided by crunchbase