CUSTOMER SERVICE REPRESENTATIVE - Orange City jobs in United States
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GCC México · 1 day ago

CUSTOMER SERVICE REPRESENTATIVE - Orange City

positionOrange City, IA, USA
timeFull-time
remoteOnsite
seniorityEntry Level
money$20.27/hr - $24.74/hr
date1+ years exp

GCC México is a leading company in the construction industry, producing and distributing cement and ready-mixed concrete. They are seeking a Customer Service Representative to provide effective customer service, manage customer orders, and optimize delivery schedules.

Building MaterialConstructionManufacturing
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H1B Sponsor Likelynote

Responsibilities

Provides effective customer service by establishing a working relationship with internal and external customers through communication via mail or telephone or in-person with customers or company employees
Answers the phone and takes or alters customer orders with the joint objectives of booking volume and negotiating schedule time and pour spacing to optimize truck demand
Analyze order information and evaluate results to choose the best solution and anticipate/solve problems
Optimize current-day deliveries by dynamically adjusting the original schedule to respond to unforeseen adjustments in customer deliveries
Handle large call volume with external customers
Use information from drivers on-site with customers to optimize customer service
Work with the Sales and Administration departments to ensure all GCC Ready Mix Administration procedures are followed, particularly with respect to project entry
Document daily Key Performance Indicators to drive operational excellence in all departments
Responsible for running C.O.D.’s for orders taken
Hours and schedule vary by business schedule demand

Qualification

Dispatch experienceLogistics experienceClient Services CertificationsMicrosoft SuiteGeographic knowledgeMathematical skills

Required

1+ year or more of Dispatch or Logistics experience
High School Diploma or GED
Geographic knowledge of local areas to schedule orders efficiently based on the physical location of the job site or plant
Demonstrated proficiency with computers to include knowledge of department systems and Microsoft Suite (Excel, Word, PowerPoint, Outlook)
Ability to read, comprehend, and give out driving instructions on site
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, fractions, and decimals

Preferred

Associate's degree preferred
Client Services Certifications a plus

Benefits

Paid time off
Medical
Dental
Vision
Short and long-term disability insurance plans
401K

Company

GCC México

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GCC es una empresa de clase mundial, productora de cemento, concreto premezclado, agregados pétreos y productos innovadores relacionados a la industria de la construcción.
dateFounded in 1941
location
Potrero De Mapula, Chihuahua, MEX
people-size1001-5000 employees
web-link
https://www.gcc.com/?lang=en

H1B Sponsorship

GCC México has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)

Funding

Current Stage
Public Company
Total Funding
$135M
2025-04-16Post Ipo Debt· $135M
1992-02-27IPO

Recent News

thefly.com
GCC SAB price target raised by MXN 10 at JPMorgan, here's why
2025-08-26
Mexico Business
Sheinbaum’s Plan México, AWS Investment, Key Infrastructure Moves
2025-01-19
Mexico Business
GCC Acquires Three Aggregate Operations in Texas
2025-01-14
Company data provided by crunchbase