NECI · 1 day ago
Order Management Specialist
Clifton Park, NY
Full-time
Onsite
Mid Level
$55K/yr - $65K/yr
3+ years expNECI is the leading Digital Automation solutions provider transforming manufacturing and lab operations. The Order Management Specialist is responsible for tracking and logging purchase orders, monitoring sales orders, and ensuring accurate delivery details to customers while maintaining customer accounts and resolving inquiries.
ConsultingIndustrial AutomationManufacturingProject Management
No H1B
Responsibilities
Stay connected with Account Sales Representative to resolve customer inquiries, process all customer orders, shipment of products, and ensure accuracy for all processes through delivery
Verify all data entries and prepare proactive query reports daily and manage all shipment and responses to inquiries for all status order and resolve all customer issues. Prepare specific customer reports as required to attend weekly customer meetings to review order status
Monitor and evaluate all order issues and resolve in discrepancies and ensure accurate billing of all bookings
Perform troubleshoot on all sales orders and assist to identify and execute various enhancement to all management processes
Ensure compliance to all company and business policies and administer all open sales orders and ensure appropriate order flow
Provide an interface with finance department and manage all customer records & newly created customer set ups and manage all incoming purchase orders from various email locations
Monitor and process all returns according to financial requirements and ensure ISO 9000 compliance
Assist in maintaining customer master ship-to/Bill-to addresses in the ERP system
Ensure data accuracy for all EDI orders (pricing errors, tax jurisdiction, part numbers, warranties, etc.)
Coordinate with freight forwarders/carriers and international logistics department to arrange for the movement of materials
Create report on service, inventory positions, WOS, POS, open orders, and sales sheets
Determine accurate shipping and delivery dates based on system-generated commitment dates, available inventory, sales forecasting, product lead-time, carrier routing calculations, and customer deliver and method shipment requests for all items ordered
Proactively analyze and follow up on unshipped customer orders to ensure delivery commitments are attained
Coordinate with supply chain, production, quality, finance, and sales on matters including but not limited to order status, requests to expedite/prioritize orders, specialist shipping instructions, contracts, credit issues, pricing discrepancies, and product availability
Qualification
Required
Bachelor's degree or equivalent industry experience
Minimum of 3 years customer service-related experience
Experience using the Microsoft Office Suite of products (Word, Excel, Outlook)
Demonstrated written/verbal communication skills
Demonstrated strong organizational skills
Proven ability to handle multiple tasks and move between activities that require immediate response
Ability to be self-directed and contribute to a high performing work team while being team and goal oriented
Demonstrated ability to build relationships with functional stakeholders
Motivated and positive team player
Attention to detail and accuracy is critical. Must have the ability to perform basic math calculations and measurements
Must be able to function in a fast-paced, demanding, ever-changing environment
Well-developed conflict management skills
Demonstrated problem solving and decision-making skills while deploying sound judgement
Must be currently authorized to work in the United States
Preferred
Experience working with Salesforce and Oracle
Benefits
Highly competitive Medical and Dental Insurance
Flexible Spending Accounts for medical expenses and dependent care expenses
Pet Insurance
Unlimited PTO policy
10 Paid Holidays
12 weeks Paid Maternity Leave
401(k) and Employee Stock Ownership Plan (ESOP)
Employee Referral Bonus
Professional Development Reimbursement
NECI paid Basic Life & Short-Term, Long-Term Disability Insurance
Company
NECI
Industrial/Manufacturing/Life Sciences automation, data integration, digital transformation/consulting, and valves and instrumentation,
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jenn Azar
President and CEO
Joe Mullaney
Chief Financial Officer
Recent News
Mobile World Live
2025-05-02
Company data provided by crunchbase