NEOGOV · 18 hours ago
IS Technology Business Analyst II (Departmental Promotional Only)
Redwood City, CA
Full-time
Onsite
Mid Level
$10,790/mo - $13,488.80/mo
3+ years expThe County of San Mateo’s Technology Services Department is seeking a qualified IS Technology Business Analyst II for a full-time position within the Business Systems Support Team. This role involves performing complex systems maintenance, acting as a liaison between users and IT staff, and providing technical support and training to users.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Participates in the modification of existing systems and/or the implementation of new systems by developing, writing, and disseminating procedures that utilize new or changed system applications and by evaluating system modifications in response to operational, program, and/or regulatory changes
Receives requests for assistance related to the use of department and/or program systems and software applications; determines severity of problem and resolves or refers to appropriate personnel or vendor for resolution
Participates in a variety of system user and work groups to identify user needs and operational, programmatic, and/or regulatory changes affecting application requirements and other related issues
Coordinates and directs the work of software vendors to identify and resolve programming and other operational problems; coordinates the scheduling of corrective patches and upgrades between vendors and staff; interacts with vendors, external agencies, auditors, or other staff to obtain requested data or special reports
Provides or arranges for the training of staff on the information systems used by the department and/or program, requests ad hoc reports
Develops applications, pages and forms that conforms to business and technical requirements
Develop and configure system, programs, and applications integrations
Develops and executes system test plans to ensure application performance conforms to specifications; modifies technologies to correct errors and optimize system performance and cost-effectiveness
Stays abreast of current trends and developments in system applications and technologies; serves as a technical expert on assigned committees
Learns and applies emerging technologies and, as necessary, to perform duties in an efficient, organized, and timely manner
Prepares and tracks requests to information technology staff, vendors and/or service providers for routine system changes and reports
Performs related duties as assigned
Qualification
Required
Experience gathering and documenting business and technical requirements for business systems implementation and/or enhancements
Expertise in coordinating user acceptance testing, changes to business processes, and training users
Experience working with data to create effective business intelligence dashboards, which provide a snapshot into the current health of the organization while identifying opportunities for improvements
Excellent communication, documentation, diagraming and presentation skills
Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
Strong organization, time management and follow-through skills
Strong interpersonal and communication skills
Keen eye and attention to details and ability to deconstruct ambiguous processes and requirements
Ability to work independently to perform responsibilities effectively and efficiently
Experience working and leading in a team-oriented, collaborative environment
Excellent computer, application and system understanding ability
Excellent data management and business analytics knowledge
Ability to understand & develop simple applications, forms and APIs
Excellent Microsoft office tools expertise, including Excel, Word, Visio and PowerPoint
Ability to learn and administer new software/system applications
Knowledge of the following systems is desired: Project and portfolio management system, Robotic Process Automation, IT Financial Management system, Asset management/CMDB
Learn department and County systems, policies, programs, and practices related to information systems
Provide technical and analytical support to users of department systems and applications
Learn to and communicate with department personnel to identify and translate information needs into system requirements
Learn to and communicate business information system needs to system vendors for the design, development, and/or enhancement of system applications
Assist end users on a wide variety of system issues, evaluate alternatives, and make and implement sound recommendations
Assist in developing materials and present effective training programs; train users in the assigned application systems
Evaluate the effectiveness of newly developed systems and/or applications
Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service
Prepare clear, concise, and accurate documentation, instructions, correspondence, and other written materials
Organize work, set priorities, and meet critical deadlines
Learn, interpret, apply, explain, and ensure compliance with applicable County standards, policies, and procedures related to assigned area of responsibility
Establish and maintain a variety of filing, record keeping, and tracking systems
Operate modern office equipment including computer equipment and specialized software applications programs
Communicate effectively, orally and in writing, with both technical and non-technical personnel
Establish and maintain effective working relationships with those contacted in the course of the work
Communicate with department personnel to identify and translate information needs into system requirements
Conduct research projects on a wide variety of software and systems issues, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports
Research, develop, and recommend cost-effective technical system improvements
Develop and implement comprehensive computer operations-related projects and training programs
Participate and/or lead focus groups or working sessions to establish new processes or technical design for improvement
Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations
Equivalent to graduation from a four-year college with major coursework in public administration, business administration, information systems, or closely related field
One (1) year of experience a position that would provide knowledge of department-specific programs, processes, and/or operations and specific to the specialty area assigned which includes report design, writing, and generation; business analysis; technical writing; system administration; vendor relationship management; and/or departmental information security
Three (3) years of responsible experience in a position that would provide knowledge of department-specific programs, processes, and/or operations, including at least one (1) year of experience in the planning, implementation, oversight, and/or utilization of automated information systems and applications used to support departmental activities and specific to the specialty area assigned which includes report design, writing, and generation; business analysis; technical writing; system administration; vendor relationship management; and/or departmental information security
Preferred
Knowledge of various information technology platforms and operating systems
Knowledge of principles and practices used in the analysis and development of procedures and information systems associated with assigned operational and/or program area
Knowledge of principles of relational database management and systems integration analysis and programming
Knowledge of principles and practices of programmatic analysis and report preparation
Knowledge of information systems and data processing concepts
Knowledge of principles and practices of contract and vendor relationship management
Knowledge of modern office practices, methods, and computer equipment and applications related to the work
Knowledge of record keeping principles and procedures
Knowledge of English usage, grammar, spelling, vocabulary, and punctuation
Knowledge of techniques for providing a high level of customer service by effectively dealing with users, vendors, external agencies, and County staff
Benefits
Health and wellness
Financial security
Wellness and professional development programs
Federal Social Security system
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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