HARMAN International · 9 hours ago
Production Application Support Specialist, Tour Sound Audio
Northridge - California, USA
Full-time
Hybrid
Mid Level
$85K/yr - $124K/yr
3+ years expHARMAN International is a technology leader focused on innovation and teamwork. They are seeking a Production Application Support Specialist to provide pre- and post-sales support for JBL and Crown production clients, ensuring customer success through technical demonstrations and support.
AudioConsumerConsumer ElectronicsDSPElectronicsManufacturing
Responsibilities
Work closely alongside sales staff and BD (Business Development) to cultivate new business through design recommendations and events that feature product technical demonstrations
Maintain first-hand knowledge and experience of the evolving JBL, Crown, and Harman product portfolio to provide clear, well-crafted solutions based on unique customer needs
Present to both large groups and individuals, respond to their questions, and perform hands-on training that demonstrate how to deploy and optimize various hardware and software solutions
Deliver successful product demonstrations ranging from small ballrooms, tradeshows, festivals, and arena concerts. This includes system design, equipment prep, and loading trucks, leading teams on-site during load-in, tuning and optimizing, leading a safe and successful load-out, and equipment de-prep
Exhibit strong communication skills by providing updates to management and the office team while consistently engaging with customers in the field to build relationships, monitor activities, and gain strategic business insights
Assist the sales team by generating and revising quotes for customers in CRM
Support project commissioning by serving as a technical advisor during pre-sales and assisting customers with on-site deployment and tuning in post-sales
Answer technical support emails and calls directly from customers. This often includes troubleshooting hardware and software remotely and creating Performance Manager, Performance Software, and Venue Synthesis files for customers
Gather concise and actionable data from customers experiencing technical issues with hardware or software. Report findings in clear, reproducible steps for investigation by engineering teams
Qualification
Required
Minimum 3-year experience in the Professional Audio and Live Sound Industry, doing system design and deployment
In-depth working knowledge of all JBL performance products and general knowledge of other brands within the Harman line
Advanced knowledge of Venue Synthesis, Performance Manager, and Performance Software
Advanced understanding of production sound system deployment. Must have experience deploying PA, consoles, and system management software on a large scale
Ability to successfully manage multiple long-term and short-term tasks concurrently
Structured way of working independently, while possessing skills to benefit the group in a team setting. Resourcefulness in solving problems and overcoming obstacles
Experience successfully working in a professional environment. Communicating accurately and with diplomacy
Be willing to travel up to 65%, domestic only OR domestic and occasional international travel
Be willing to work in a home office, preferably in Southern California or Nashville, TN
This position requires the use of a HARMAN or customer-owned vehicle. As such, any offer of employment will be contingent upon having a clean driving record, which will be evaluated and determined in HARMAN's sole discretion, no more than 4 active points for moving violations (issued by any motor vehicle agency), and no references to operating a vehicle under the influence of controlled substances within the last 10 years
Successfully complete a background investigation and drug screen as a condition of employment (post-offer)
Preferred
3+ years' experience in managing and maintaining client relations in live production and other high-stress environments
Strong relationships with production companies and FOH engineers
Previous experience supporting large-scale production or integration partners
Benefits
Competitive wellness benefits and 401K Retirement Savings plan.
An inclusive and diverse work environment that fosters and encourages career development opportunities.
Flexible work schedule with a culture encouraging work-life integration and collaboration in a global environment.
Professional development opportunities through HARMAN University’s business and leadership academies and extensive course catalog.
Tuition Reimbursement.
Access to employee discounts on world-class HARMAN products (JBL, Harman/Kardon, etc.).
“Be Brilliant” employee recognition and rewards program.
Company
HARMAN International
Headquartered in Stamford, Connecticut, HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things.
10001+ employees
H1B Sponsorship
HARMAN International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (6)
2023 (7)
2022 (6)
2021 (7)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
unknown2016-11-14Acquired
1986-11-21IPO
Leadership Team
Darrin Shewchuk
Vice President, Public Affairs and Communications
Christian Sobottka
President and Chief Executive Officer at HARMAN International
Recent News
2026-01-18
2026-01-16
Company data provided by crunchbase