Circadia Health · 9 hours ago
Senior Customer Success Manager
New York Metropolitan
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $180K/yr
7+ years expCircadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations. The Senior Client Success Manager will manage client relationships, drive renewals and expansions, and ensure successful implementation and adoption of Circadia’s technology.
Artificial Intelligence (AI)Medical DevicePredictive Analytics
Responsibilities
Own client relationships across a defined regional portfolio of SNF partners, serving as the primary point of contact post-sales
Drive renewals, expansions, and upsells to achieve net revenue growth targets
Ensure client success and adoption by partnering with NP field teams and Support to resolve issues and surface insights that improve outcomes
Spearhead implementation to ensure the client is set up for success day one onwards
Conduct regular onsite visits to build relationships, assess engagement, and provide hands-on training or business reviews
Monitor account health and utilization data to proactively identify risk or opportunity
Collaborate cross-functionally with Product, Support, and Market Leads to shape client strategy and refine operational processes
Represent the voice of the customer in product roadmap discussions and champion innovation that improves patient care and workflow efficiency
Maintain CRM hygiene and contribute to forecasting and pipeline reviews tied to renewals and expansions
Qualification
Required
7+ years of experience in account management, client success, or enterprise relationship roles in healthcare, medtech, tech, or SaaS
Proven track record managing multi-site healthcare clients or long-cycle B2B renewals
Confident and professional communicator who builds trust quickly at the executive and clinical levels
Strategic thinker with a consultative sales approach and strong analytical instincts
Comfortable traveling across the country (approximately 50%)
Excited by Circadia's mission to transform patient care through intelligent monitoring and automation
Company
Circadia Health
is an artificial intelligence company on a mission to prevent respiratory failure using contactless sensing and proprietary algorithms
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.41MKey Investors
Village GlobalSOSV
2021-08-31Series A
2019-08-15Seed
2018-12-04Seed
Leadership Team
Fares Siddiqui
CEO and Co-Founder
Recent News
2026-01-06
2025-02-09
Company data provided by crunchbase