South Alabama Regional Planning Commission · 23 hours ago
IT Help Desk Technician
Mobile, Alabama, United States
Full-time
Onsite
Entry, Mid Level
$21.32/hr - $24.04/hr
2+ years expSouth Alabama Regional Planning Commission is seeking an IT Help Desk Technician to serve as the primary point of contact for technical support. The role involves providing first-level assistance to staff, resolving routine hardware and software issues, and supporting system access and device configuration.
Collection AgencyCommunitiesConsultingEnterprise Resource Planning (ERP)
Responsibilities
Serves as the primary point of contact for IT support requests and provides first-line technical assistance to staff
Receives, documents, and resolves technical support service requests in a timely manner, including troubleshooting and resolving issues related to Windows operating systems, Microsoft 365, computers, printers, mobile devices, and other software or hardware issues as they arise
Provides clear, professional, and courteous communication to users regarding technical issues, service requests, and resolutions
Prepares, configures, and deploys standard information technology equipment for new hires in accordance with established processes and procedures
Replaces standard information technology devices with equivalent equipment as needed, in accordance with established procedures
Performs information technology onboarding and offboarding tasks as assigned, including coordinating system access, device provisioning, and account termination activities
Supports user access management by assisting with password resets, account lockouts, and multi-factor authentication (MFA) enrollment in accordance with established policies
Establishes user accounts and administers approved access changes in compliance with established security and access control procedures
Refers non-standard, out-of-scope requests, or recurring systemic issues to the Information Technology Manager for evaluation, review, or approval
Maintains accurate records of information technology assets by utilizing approved asset management systems to track equipment throughout its life cycle
Follows established IT policies and security requirements
Other duties as assigned
Qualification
Required
Excellent communication skills, both oral and written
Excellent organizational and time management skills
Experience providing end-user technical support
Basic understanding of electronics and computer networking concepts
Familiarity with Microsoft Windows 11 and Microsoft 365
Ability to clearly communicate technical issues, concepts, and solutions to end users with varying levels of technical knowledge and proficiency
Associate degree in information technology or closely related field, or possession of relevant experience in the industry or certification (e.g. CompTIA A+), combined with a minimum of two years of IT support experience
Familiarity with service request management systems, device management platforms such as Microsoft Intune, and structured IT environments
A valid driver's license and a good driving record
Company
South Alabama Regional Planning Commission
South Alabama Regional Planning Commission is a government organisation providing community and economic development.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase