Vapi · 16 hours ago
Head of Enterprise Delivery
San Francisco
Full-time
Onsite
Director/Executive
$220K/yr - $250K/yrVAPI is a rapidly growing company focused on voice technology and is seeking a Head of Enterprise Delivery to oversee the post-sales journey for enterprise customers. This role will be responsible for ensuring timely and quality delivery of voice agent deployments, as well as long-term customer success.
Artificial Intelligence (AI)Developer PlatformMachine LearningSoftware
Responsibilities
Develop a deep understanding of every active enterprise customer, including deployment status, architecture, and health
Audit current time‑to‑production metrics and identify major bottlenecks
Build strong working relationships with Sales, Product, and Engineering leadership
Assess current engagement models across Deployment Strategy, Agent Architects, Agent Engineering, and FDE
Define clear ownership and engagement models across post‑sales teams
Identify and execute quick wins to accelerate in‑flight enterprise deployments
Establish customer health reporting, delivery metrics, and executive‑level visibility
Begin standardizing architecture patterns for common enterprise use cases
Implement initial enterprise delivery playbooks focused on reducing time‑to‑value
Launch customer health scoring and early‑warning systems
Define pilot‑to‑production conversion standards
Create a tight feedback loop between enterprise customers and Product
Qualification
Required
You've built and led customer engineering, solutions, or post‑sales teams at a technical B2B company
You have deep technical credibility and can go hands‑on with architecture, integrations, and complex system design
You've operated at enterprise scale and understand what it takes to deliver production‑grade systems
You think commercially, with a strong track record of driving retention and expansion (NRR 120%+)
You're an experienced people leader who can hire, develop, and scale high‑performing teams
Preferred
Experience with voice, conversational AI, telephony, real‑time systems, or FDE‑style engagement models
Benefits
Comprehensive health coverage: medical, dental, and vision plans.
Team love: We love hanging out and do quarterly offsites.
Flexible time off: take what you need.
More: catered meals and transportation, gym & coaching stipends!
Company
Vapi
Vapi is a voice AI platform that allows developers to build, test and deploy voice agents for phone calls and customer support.
Founded in 2023
11-50 employees
H1B Sponsorship
Vapi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
Funding
Current Stage
Early StageTotal Funding
$20.12MKey Investors
Bessemer Venture PartnersY Combinator
2024-12-11Series A· $20M
2021-03-23Pre Seed· $0.12M
Recent News
2025-12-02
Crowdfund Insider
2025-10-11
CB Insights
2025-08-01
Company data provided by crunchbase