NTT DATA North America · 15 hours ago
Program Manager - Microsoft Dynamics 365 CRM - (Remote - FTE)
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expNTT DATA is a global leader in business and technology services, and they are seeking a Program Manager to lead large, complex CRM transformation programs for strategic US clients. This role is responsible for program governance, client engagement, financial management, and ensuring delivery excellence across Dynamics 365 CRM initiatives.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Lead end-to-end Dynamics 365 CRM programs for US-based enterprise clients
Manage multiple projects across Sales, Customer Service, Marketing, Field Service, and Power Platform
Define program vision, roadmap, milestones, and success metrics in alignment with client business outcomes
Serve as the primary escalation point and trusted advisor for client leadership
Drive executive steering committee meetings, QBRs, and status reviews
Ensure alignment between client expectations and NTT DATA delivery commitments
Establish program governance aligned with NTT DATA delivery frameworks
Own program financials including budgeting, forecasting, revenue recognition, and margin management
Track KPIs, SLAs, risks, dependencies, and benefits realization
Provide oversight on Dynamics 365 CRM solution architecture and design
Ensure integration with Azure, Power Platform, Dataverse, and enterprise systems
Collaborate with Solution Architects to ensure scalable, secure, and compliant solutions
Lead cross-functional teams across onshore, nearshore, and offshore locations
Manage internal NTT DATA teams, subcontractors, and Microsoft ecosystem partners
Mentor project managers and delivery leads to build internal capability
Proactively manage program risks, scope changes, and issue resolution
Ensure compliance with client security, data privacy, and regulatory standards (SOC, SOX, HIPAA where applicable)
Drive change management, user adoption, and training initiatives
Qualification
Required
10+ years of IT delivery experience with 7+ years in CRM program management
Strong experience leading Microsoft Dynamics 365 CRM implementations in the US market
Proven track record delivering enterprise-scale, multi-workstream programs
Deep understanding of Microsoft Dynamics 365 CRM modules
Solid knowledge of Power Platform (Power Apps, Power Automate, Power BI)
Familiarity with Azure integrations, security models, and DevOps pipelines
Experience overseeing data migration and third-party system integrations
Hands-on experience with Agile, SAFe, Waterfall, and Hybrid delivery models
Strong financial management, forecasting, and contract governance skills
Ability to manage fixed-price and T&M engagements
Executive-level communication and presentation skills
Strong client-facing and relationship management capabilities
Results-driven with a focus on delivery excellence
Ability to operate effectively in a matrixed, global organization
Preferred
PMP, PgMP, or PRINCE2
Microsoft Dynamics 365 / Power Platform certifications
SAFe Agilist or Scrum certifications
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
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