Arhaus · 21 hours ago
Specialist, Inventory Exceptions
Boston Heights, Ohio, United States
Full-time
Onsite
Entry Level
1+ years expArhaus is a company founded in 1986 that focuses on sustainably sourced furniture and décor. The Inventory Exceptions Specialist will manage customer delivery exceptions and inventory discrepancies, ensuring a positive customer experience through effective coordination and problem-solving.
Consumer GoodsE-CommerceFashionFurnitureHome DecorLifestyleManufacturingReal EstateRetail
Responsibilities
Daily, review and solve for all reported orders and inventory exceptions that are directly tied to customer orders, including but not limited to OS&D (overage, shortage & damage) processing on the inbound receiving side, as well as accounting for any exceptions at the point of delivery, ensuring orders are reflecting correctly and inventory is matching through to our ERP system
In a timely fashion, ensures that all returns, exchanges, and exceptions that resulted in return inventory are processed accurately, allowing for a seamless reverse logistics flow back to points of origin or clearance outlets
Contributes to their assigned case load of reviewing and action on Salesforce case requests from both internal teams and external business partners, with a special emphasis on customer sales orders
Assists internal business teams both within and out of Arhaus Supply Chain, to achieve task or project goals on both a scheduled and as-needed basis
Works to continually improve processes both within the role and cross functionally, to always look for areas of accuracy improvement and efficiency gains
Understanding the intricacies and systematic interactions of ERP, WMS and other logistics and order management systems to efficiently monitor and move inventory, while accounting for the subsequent customer order impact
Ensures all company policies and procedures are followed, while striving to be a role model associate!
Qualification
Required
High school diploma; College degree preferred
Exceptional research, analytical, and problem-solving skills, with the ability to prioritize tasks in a fast-paced environment
Strong collaboration, relationship-building, and communication skills, with the ability to influence and lead discussions with cross-functional teams
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Teams) and inventory management tools
1 year minimum of inventory control experience, ranging anywhere from cycle counting, WMS and ERP System experience with research and corrective actions, to sales order exception auditing and processing
Understanding of general logistics and warehousing work practices in logistics and warehousing, including but not limited to order processing, picking, shipping and delivery/return processes and procedures
Dedicated to business needs and allow flexibility with work hours if necessary
Demonstrated ability to adapt to a rapidly changing environment while maintaining high attention to detail
Ability to thoroughly manage time and all assigned tasks at both an individual level and a team level
Build respectful and effective working relationships; collaborates with others to achieve common goals and is always willing to learn and lead
Brings an All-In attitude to the workspace every day!
Preferred
Experience in public company environments and compliance with regulatory standards (e.g., SOX) is strongly preferred
Company
Arhaus
Arhaus is a premiere retail chain that designs, manufactures, and sells home furnishings both at retail locations and online.
1001-5000 employees
H1B Sponsorship
Arhaus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (3)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$150MKey Investors
Monroe Capital
2023-08-16Post Ipo Secondary· $120M
2021-11-04IPO
2017-06-27Debt Financing· $30M
Leadership Team
Jennifer Porter
Chief Marketing Officer
Recent News
Designers Today
2025-12-30
2025-12-06
2025-11-26
Company data provided by crunchbase