IVIONICS · 20 hours ago
Level II Support Engineer (Night Shift)
Hauppauge, NY
Full-time
Onsite
Entry, Mid Level
2+ years expIVIONICS is a growing technology organization in search of a talented Level II Support Engineer to join their team. The role focuses on delivering expert service for timely resolution of technical issues, including software, hardware, and operating system problems, while ensuring excellent client support during evening shifts.
Information TechnologySoftware
Responsibilities
Deliver expert service focused on the timely resolution of issues while exceeding client expectations for quality and professionalism
Receive incoming technical issues and requests that will include software, hardware and operating system problems for all company and customer-supported technologies. This will include desktops, laptops, wireless devices, peripherals, and commercial as well as proprietary software within the organization
Perform general break/fix and preventative maintenance functions as necessary: provide hands-on and/or remote support to desktops, laptops, wireless devices, and peripherals. You may also be required to perform basic hardware/software troubleshooting on servers and other network components
Perform all build, configuration, and install services for desktops, laptops, wireless devices, peripherals etc
Escalate issues and requests to higher level (Engineering Teams, Application Development, 3rd-party Vendors, etc.) whenever necessary in accordance with pre-defined SLA’s
Open, track, escalate and resolve each assigned ticket in our in-house problem ticketing system
Work the evening shift for our Support Team (roughly 3-11pm ET), to ensure excellent client after-hours support
Qualification
Required
Bachelor's degree in an IT-related discipline or equivalent work experience
2-4 years full-time experience in a technical support role
Must have reliable transportation, a valid NYS driver's license
Able to work in a fast-paced, high-pressure environment
Excellent oral and written communications skills
Excellent Customer Service skills
Able to interact effectively with all levels of internal and customer contacts
Able to work 3-11pm ET
Basic working knowledge and understanding of security related technologies (multifactor authentication, application control, encryption solutions, etc.)
Basic working knowledge and understanding of Microsoft Windows version through Windows 10 Operating Systems for desktops & laptops
Basic working knowledge and understanding of Microsoft Office versions through Office 365
Basic working knowledge and understanding of O365 Migrations and Management
Basic working knowledge and understanding of wireless devices and networks
Basic working knowledge and understanding of Microsoft Windows Server, Active Directory, and associated services (DNS, WINS, DHCP, etc.)
Basic working knowledge and understanding of Microsoft Exchange Server and Cloud mail services
Basic working knowledge and understanding of MS Intune Experience
Basic working knowledge and understanding of VMware
Basic working knowledge and understanding of Implementation of Firewalls
Basic working knowledge and understanding of Implementation of Switches
Basic working knowledge and understanding of Meraki Wireless
Basic working knowledge and understanding of Networking architecture and equipment (routers, firewalls, switches, cabling, VoIP, etc.)
Basic working knowledge and understanding of Backup-related technologies (hardware/software and cloud solutions)
Basic working knowledge and understanding of Hard Drive Imaging
Basic working knowledge and understanding of Call Center Tools
Preferred
Technical certification in a relevant technology discipline
Benefits
Medical/dental/vision
Retirement plans
Paid-time off
And more
Company
IVIONICS
Ivionics provides various types of Information Technology & Services to their clients.
11-50 employees
H1B Sponsorship
IVIONICS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Early StageLeadership Team
Paul Sperry
CEO
Company data provided by crunchbase