SoFi · 7 hours ago
Manager, Fraud Prevention and Detection
Jacksonville, FL
Full-time
Onsite
Senior Level
$99K/yr - $186K/yr
5+ years expSoFi is a next-generation financial services company and national bank using innovative technology to help members reach their financial goals. The Manager, Fraud Prevention & Detection will oversee the Fraud Prevention & Detection team, focusing on identifying and mitigating fraudulent activities within member accounts while providing strategic leadership and collaboration across departments.
CreditCredit CardsFinancial ServicesFinTechLendingWealth Management
Responsibilities
Provide strategic and operational leadership for the day-to-day management of the Fraud Prevention & Detection function, ensuring alignment with organizational risk, regulatory requirements, and service-level expectations
Collaborate with other departments to resolve issues and proactively minimize losses due to fraudulent activity
Serve as a subject matter expert on fraud risk strategies, creating an open feedback loop to iterate policies, tools, and workflows based on frontline insights and evolving threats
Develop, maintain, and implement policies/procedures to detect and prevent fraudulent activity
Establish and maintain departmental standards, KPIs, and quality assurance frameworks to drive operational excellence, scalability, and superior customer experience
Establish positive employer-employee relationships, and promote a high level of employee morale, trust, and integrity
Communicate significant issues to Senior Fraud Management and make recommendations when problems are identified
Respond promptly and exercise exceptional communication skills to optimize each contact with customers, partners, and external vendors/banks
Partner with member-facing teams to ensure there is clear communication and understanding of fraud referrals and policies
Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls
Handle any special projects as assigned by management
Qualification
Required
5+ years of fraud leadership experience
3+ years of fraud prevention and detection experience in the banking, financial services, or other related industries required
Knowledge of check, ACH, Zelle, crypto, wire, debit/credit card and other payment channels operating rules
Working knowledge of bank operations, fraud industry trends & best practices, and federal and state banking regulations
Experience collaborating with Workforce Management
Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner
Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization
Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently
Excellent critical thinking and problem-solving skills
A detail-oriented and process-oriented approach
Company
SoFi
SoFi is a finance company that offers a range of lending and wealth management services.
1001-5000 employees
H1B Sponsorship
SoFi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (213)
2024 (117)
2023 (131)
2022 (118)
2021 (81)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$12.25BKey Investors
Fortress Investment GroupPGIMQatar Investment Authority
2025-12-04Post Ipo Equity· $1.5B
2025-07-29Post Ipo Equity· $1.5B
2025-04-17Post Ipo Debt· $3.2B
Leadership Team
Anthony Noto
CEO
Jeremy Rishel
Chief Technology Officer
Recent News
2026-01-22
2026-01-20
The Motley Fool
2026-01-17
Company data provided by crunchbase