Surf Internet · 18 hours ago
Customer Care Representative
La Porte, IN
Full-time
Onsite
New Grad, Entry Level
$15/hr - $17/hrSurf Internet is a company dedicated to providing excellent customer service and support. The Customer Care Representative is responsible for assisting customers with billing, troubleshooting service issues, and general account maintenance via phone, chat, and email.
InternetTechnical SupportTelecommunications
Responsibilities
Answer all incoming calls and live chat requests while providing an excellent customer experience
Manage incoming ticket queues and follow up with customers in a timely manner
Perform basic troubleshooting for service requests both via phone and chat. Escalate to technical support when needed
Make account changes including package changes
Facilitate scheduled appointment changes when requested by customers or field staff
Follow up with positive and negative survey respondents
Accepts and processes monthly payments from SBS residential customers
Follows established guidelines to initiate and implement payment arrangements on delinquent accounts via communication and coordination with residential customers
Documents payment arrangements and other pertinent account details; schedules and performs follow-up communication with account holders
Follows established guidelines and policies to review and update account status
Interacts with all customers in a calm, friendly and professional manner
Performs other related duties, as required
Qualification
Required
High school diploma or equivalent
Excellent organizational skills and attention to detail
Excellent written and verbal communication skills
Ability to communicate with account holders in a courteous manner
Ability to refrain from using harsh, aggressive or demanding language or tones when working with customers
Company
Surf Internet
Surf Internet provides fiber and wireless internet services to customers.
Founded in 1999
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$794.6MKey Investors
Macquarie CapitalDigitalBridgeIndiana Connectivity Program
2025-02-21Private Equity· $175M
2025-02-21Debt Financing· $300M
2024-07-22Grant· $2.6M
Leadership Team
Patrick Wheeland
Chief Technology Officer
Kevin Bush
Chief Revenue Officer (CRO)
Recent News
Business Wire
2025-12-17
2025-10-31
Government Technology US
2025-08-22
Company data provided by crunchbase