Amazon Web Services (AWS) · 15 hours ago
Support Engineer II-Ext - AMZ12610.6
Herndon, VA
Full-time
Onsite
Mid Level
$125K/yr - $160K/yr
3+ years expAmazon Web Services (AWS) is a leading cloud services provider, and they are seeking a Support Engineer II-Ext to provide technical support to customers. The role involves troubleshooting network issues, ensuring security for customer networks, and collaborating with teams to resolve complex problems.
Agentic AIConsultingDevOpsInformation TechnologySoftwareWeb Development
Responsibilities
Provide technical support, including fielding and handling customer issues via phone, chat, and email
Perform network troubleshooting of Amazon services utilizing tools and technologies including TCP/IP, DNS, DHCP, firewalls, routing, switching, LAN/WAN, traceroute, iperf, dig, cURL or related
Provide proactive recommendations throughout all phases of web service implementation for key customers around user authentication, authorization, data encryption, network security, system security, vulnerability assessment, Distributed Denial of Service (DDOS) prevention/mitigation, resource monitoring
Use web security and compliance tools (e.g., IPsec, VPN, Web application Firewalls, Elastic Load balancers, IDS/IPS systems, DDOS prevention, PKI and PCI, HIPAA, FIPS, etc.) to ensure security of customer network infrastructure and data
Work with Service teams to establish and improve end-to-end service support
Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems that span multiple AWS services
Work in collaboration with Subject Matter Experts and other service engineering teams to drive complex customer issues to resolution. Document comer case scenarios and troubleshoot workflows in AWS internal knowledge databases, and also write tutorials, create how-to videos, and other technical articles for the AWS customer community
Mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives
Domestic or international travel up to 5% to perform role responsibilities may be required
Qualification
Required
Master's degree or foreign equivalent degree in Computer Science, Computer Engineering, Computer Security, or a related technical field and 1 year of experience in the job offered or a related occupation
In the alternative, employer will accept a Bachelor's degree or foreign equivalent degree in Computer Science, Computer Engineering, Computer Security, or a related technical field and 3 years of experience in the job offered or a related occupation
1 year of experience in network architecture or systems engineering
1 year of experience configuring, managing, and troubleshooting large-scale systems, including cloud virtualization, distributed networks, and colocation
1 year of experience deploying and troubleshooting LAN, VPN, Firewalls, DNS, TCP/IP, IPsec and IDS/IPS systems
1 year of experience with threat modeling and penetration testing, especially for web application and web APIs
Company
Amazon Web Services (AWS)
Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.
10001+ employees
H1B Sponsorship
Amazon Web Services (AWS) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
BIRD Foundation
2025-01-22Grant
Leadership Team
Matt Garman
Chief Executive Officer
Anand Desikan
CTO, CXO Advisor, and Enterprise Technologist
Recent News
2026-01-25
24-7 Press Release Newswire
2026-01-24
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