Akamai Technologies · 11 hours ago
Technical Support Engineer II
Roble Corporate Center, San Jose, 10201, CR
Full-time
Hybrid
Senior Level
5+ years expAkamai Technologies is a leader in powering and protecting life online, and they are seeking a Technical Support Engineer II to join their Services team. This role involves resolving complex technical issues for enterprise customers and ensuring high customer satisfaction through effective communication and problem-solving skills.
Cyber SecurityDigital MediaSaaSSoftwareVideo Streaming
Responsibilities
Learning and gaining in depth experience in network security
Resolving customer support cases for our worldwide enterprise customers
Acting as an escalation point for operational, network teams to ensure issues are resolved
Ensuring customer success while maintaining high customer satisfaction throughout all interactions
Working remotely to support our customers with the ability to travel on-site when needed
On-call shifts that may include nights, weekends, and select holidays
Qualification
Required
5+ years of experience in a similar role and a Bachelor's Degree or High School Diploma
Solid technical skills and understand Internet protocols such as DNS, HTTP, TCP/IP, and SSL
Knowledge in two of the three technologies: Operating System (Linux, Windows), Networking, Virtualization
Ability to solve complex problems in situations that demand escalations or selection of resolution paths
Ability to communicate professionally with customers and collaborate with internal stakeholders
Preferred
Intermediate proficiency in Portuguese (nice to have)
Benefits
Your health
Your finances
Your family
Your time at work
Your time pursuing other endeavors
Company
Akamai Technologies
Akamai is a provider of cloud services that help enterprises provide secure, high-performing user experiences on any device.
5001-10000 employees
H1B Sponsorship
Akamai Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (219)
2024 (204)
2023 (227)
2022 (236)
2021 (247)
2020 (279)
Funding
Current Stage
Public CompanyTotal Funding
$2.63BKey Investors
IVP
2025-05-14Post Ipo Debt· $1.5B
2023-08-15Post Ipo Debt· $1.1B
2001-08-01Post Ipo Equity
Leadership Team
Tom Leighton
Chief Executive Officer
Charlie Gero
CTO
Recent News
2026-01-22
2026-01-20
2026-01-13
Company data provided by crunchbase