SHAZAM Network - ITS, Inc. · 9 hours ago
Team Lead, Fraud Operations
Des Moines, IA, US
Full-time
Hybrid
Senior Level
$54K/yr - $67K/yr
5+ years expSHAZAM Network - ITS, Inc. is a national company dedicated to strengthening financial institutions. The Team Lead, Fraud Operations will support daily fraud-related activities, manage training materials, and provide guidance to fraud specialists while improving departmental processes.
FinanceFinancial ServicesService Industry
No H1B
Responsibilities
Provide guidance and hands‑on support to fraud specialists across all levels
Assist in directing daily activities, enforcing procedures, and ensuring high‑quality case work and call handling
Serve as a subject matter expert by proactively sharing knowledge, leading department initiatives, contributing to enterprise projects, and representing the department in cross‑functional teams and with third‑party vendors
Perform complex fraud analysis, assess emerging threats, identify trends, and recommend effective fraud‑mitigation strategies to protect clients and reduce risk across the payment ecosystem
Support workflow management by providing direct assistance with assignments, reviewing and updating procedures, and ensuring consistent adherence to fraud‑operations expectations
Participate in on‑call rotations when necessary to resolve issues impacting customers or internal operations
Qualification
Required
Minimum of 2 years' experience in the fraud industry and 3 years of leadership experience
Proficient in Microsoft Office Suite, including Teams
Ability to communicate via the telephone, in person, and through correspondence with customers, other employees, and vendors regarding company products and services
Preferred
Banking experience is preferred, particularly in roles involving customer service, client support, or frontline operations
Benefits
Health, dental, and vision insurance
401(k) retirement plan with company match
Flexible spending and health savings accounts
Life insurance and short- and long-term disability provided at no cost
Time away from work – PTO, VTO, paid parental leave, and company holidays
Educational assistance
Company
SHAZAM Network - ITS, Inc.
SHAZAM Inc. is a trusted leader in financial technology empowering community banks and credit unions with innovative payments solutions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Paul Waltz
President and CEO
Terry Dooley
Executive Vice President and Chief Operating Officer
Recent News
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