ABC Legal Services · 1 hour ago
Quality Assurance Specialist
United States
Full-time
Remote
New Grad, Entry Level
$15/hr - $15/hrABC Legal Services is a national leader in service of process, with a focus on advancing technology and business processes. As a Quality Assurance Specialist, you will coach and train process servers to enhance their performance and ensure they meet expectations. This role involves providing feedback, resolving issues, and collaborating with the recruiting department when additional coverage is needed.
LegalRisk Management
Responsibilities
Provide support, training and education to process servers that are underperforming based on key metrics
Create positive and engaging server experience for all underperforming process servers:
Communicate directly with process servers providing coaching and meaningful feedback
Field all questions from process servers and resolve blockers
Ensure process servers understand expectations and the timeframe in which they need to adjust
Set clear expectations for underperforming servers
Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely
Hold Servers accountable to directly impact performance
Track and communicate all blockers to the leadership team
Work closely with the recruiting department when additional coverage is needed
Qualification
Required
Experience training and/or coaching
High school diploma or GED required
Excellent written and verbal communication skills
Experience and proficiency with Microsoft Office (Word, Excel)
The ability to analyze processes and make recommendations for improvements
Preferred
Familiarity with Legal Processes is a plus
Weekend Availability preferred
Benefits
Health, Dental, Vision insurance
401(k) with company matching
Paid time off
7 Paid company holidays
4 Floating holidays per-year
Life Insurance and AD&D Insurance
Long Term Disability
Health Care Reimbursement Flexible Spending Account
Dependent Care Flexible Spending Account
EAP (Employee Assistance Program)
Pet Insurance
Company
ABC Legal Services
ABC Legal Services is a legal services company that provides managing compliance risk services.
Founded in 1974
201-500 employees
H1B Sponsorship
ABC Legal Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (4)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2025-08-14Acquired
Leadership Team
Steve Carrigan
Chairman and Chief Evangelist
Recent News
globallegalchronicle.com
2025-09-16
peprofessional.com
2025-08-21
Company data provided by crunchbase