NEOGOV · 8 hours ago
IT Analyst II - Verifiable Digital Credentials (VDC)
Salt Lake County, UT
Full-time
Hybrid
Entry, Mid Level
$35.09/hr - $59.63/hr
2+ years expNEOGOV is seeking a passionate IT analyst to work on the state-wide implementation of verifiable digital credentials (VDC). This role involves supporting the technical requirements for the VDC system, collaborating with product owners and vendors, and ensuring seamless support during planning, deployment, and ongoing operations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Identify Solutions: Translate customer needs into actionable technical requirements and clear user stories
System Oversight: Monitor system performance, availability, and capacity, proactively identifying and remediating potential issues
Security & Compliance: Implement security configurations and policies across cloud and mobile environments, ensuring all systems meet audit and security review requirements
Maintenance & Automation: Manage patch updates, configuration changes, and automation workflows to optimize system stability
Technical Documentation: Author and maintain comprehensive documentation for system configurations, operational procedures, and process flows
Technical Liaison: Serve as the central technical point of contact for team members, vendors, and cross-agency partners
Technical Translation: Distill complex technical concepts into accessible information for non-technical stakeholders and the general public
Collaborative Alignment: Foster transparency across DTS and private sector partners to refine the vision and roadmap for the VDC system
Strategic Growth: Stay current on industry trends and best practices regarding VDC technology to inform future system evolution
Agile Integration: Actively participate in SAFe ceremonies (PI Planning, Sprint Reviews, etc.) to ensure development alignment with the product vision
Feature Decomposition: Collaborate with developers to break down high-level features into manageable stories for efficient delivery
End-User Support: Resolve complex connectivity and access issues, coordinating resources across support groups to ensure high-quality customer service
Qualification
Required
Experience with formal testing methodologies and techniques
Interact with people in a manner which shows sensitivity, tact, and professionalism
Plan, organize, and prioritize time and workload in order to accomplish tasks and meet deadlines
Highly proficient in written, verbal, and presentation communication skills
Ability to partner with other functions across IT and business to ensure collaboration, consistency, and quality of solutions
Experience working with and/or designing APIs
Understanding of cloud environments such as Amazon Web Services or Google Cloud
Demonstrated ability to work collaboratively and build trusting relationships with stakeholders
Ability to help remove roadblocks for team members
Ability to present technical subject matter to internal and external stakeholders
Excellent problem-solving skills
Understanding of agile methodologies and tools
Strong desire to learn powered by curiosity
Preferred
Implementation, securing, and managing APIs
Consuming APIs from applications
Electronic data exchange standards
Application troubleshooting and diagnostics
Understanding of how the following technologies operate: REST and GraphQL APIs, JSON and XML, SQL, QR Codes, Version control, CI/CD tools, Digital signatures, encryption, and cryptography, Verifiable credentials
Mobile application troubleshooting
Technical process diagramming and documentation
Understanding API gateway/proxy solutions
Common API Testing Tools
High availability, load balancing and failover configurations for IT platforms
Integrating multiple systems and data mapping
Working in an agile/scrum/SAFe environment
Benefits
Health Insurance - Public Employee Health Program (PEHP)
Retirement - Utah Retirement Systems (URS)
Paid Time Off
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase