Amazon · 8 hours ago
Sr. Tech Solutions Mgr, ATP, Amazon Technologies Portfolio, Central RME
New York, United States
Full-time
Onsite
Senior Level
$177K/yr - $239K/yr
5+ years expAmazon is a leading technology company known for its innovative approach and customer-centric solutions. The role involves leading customer success management for Amazon Robotics systems, driving strategic partnerships, and implementing lifecycle management approaches to enhance equipment performance and reduce costs.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Lead customer success management for ATP's Amazon Robotics systems portfolio, partnering with Field RME teams globally to maximize equipment performance, availability, and quality
Serve as STL/informal leader for two Customer Solutions Managers, providing mentorship, technical guidance, and career development to accelerate their impact on customer outcomes
Own and scale the SME Development program across ATP's entire technology portfolio, coordinating certified Subject Matter Expert communities, developing training content, and driving adoption of Scenario Based Troubleshooting approaches
Define and execute strategy for expanding the Customer Solutions Manager model into Pack Automation, Sort Automation, Specialty Automation, and Robotic Work Cells portfolios, building a scalable framework that aligns with ATP's Active vs Passive Support model
Manage lifecycle of complex customer transformation programs for AR systems, driving measurable impact on TCPA reduction, MTBF improvements, and MTTR improvements through directed maintenance programs, FMEA on critical assets, and chronic issue RCCA programs
Partner with Controls Engineering and Global Reporting and Standards to establish consistent OEE, MTBF, and MTTR metrics for AR technologies, enabling data-driven optimization
Write effective narratives and present to Senior Managers, Directors, and Vice Presidents, clearly articulating complex technical decisions and potential solutions
Qualification
Required
5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Bachelor's degree in science, technology, engineering, math, business or equivalent
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
Experience leading disciplined technical problem-solving in the reliability engineering space, using structured methodologies including 8D, 5-Why, Fishbone, FMEA, and RCCA
Preferred
Experience with Amazon Robotics systems (Drive Units, AR Floor/Fiducials, ARSAW/ARSTOW, TASRS systems including ARGOS, TCC 3.0, Sparrow, Vulcan) or similar automated material handling systems
Experience with reliability engineering methodologies and directed maintenance approaches (Failure Mode and Effects Analysis, Root Cause Corrective Action, iAlert, Usage Based Maintenance, Condition Based Monitoring)
Familiarity with TCPA (Total Cost Per Asset), OEE (Overall Equipment Effectiveness), MTBF (Mean Time Between Failures), and MTTR (Mean Time To Repair) metrics and their application to maintenance optimization
Ability to cover complex initiatives from scoping requirements through launch and continuous improvement, demonstrating ownership throughout the full lifecycle
Benefits
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase