NEOGOV · 20 hours ago
Program Coordinator - Part-Time (Passport Services)
Community Services Department Redondo Beach, CA
Full-time, Part-time
Onsite
Entry Level
$20/hr - $20/hr
1+ years expNEOGOV is seeking a part-time Program Coordinator for the City of Redondo Beach Community Services Department. This role involves providing customer service and support for the public in obtaining official travel documentation as a Passport Acceptance Agent.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Greets the public in person and over the phone
Provides information regarding the passport application process and traveling requirements
Reviews applications and other applicable documents for completeness, signature, affirmation of truthfulness, verification of applicant's identity, and presence of required photographs and fees
Submits an observation checklist with applications that require further scrutiny by the U.S. Department of State
Stays current with and implements all changes in passport regulations and procedures
Attends training courses to maintain eligible status as a passport acceptance agent
Processes passport transmittals, mails documents and tracks shipments of passport applications to government agencies
Orders and maintains all supplies necessary to process passport applications and provide public information
Reviews and accurately processes payments for passport services, issues receipts, and performs daily reconciliation of passport transactions
Performs other related duties as assigned
Qualification
Required
A minimum of 1 year of paid customer service experience, or any combination of training and experience providing the necessary skills, is required
Ability to operate or train on a variety of computer software applications, including Microsoft Word, Internet, and Tyler Cashiering
Ability to work cooperatively with diverse cultures and language barriers
Ability to examine documentation for authenticity and acceptability and read/understand documents that contain very small print
Ability to maintain confidentiality and security of information
Ability to work independently and to prioritize work
Ability to follow established office procedures
Ability to communicate information effectively in English, both verbally and in writing
Must be at least 18 years of age to apply
Must possess a valid California Driver's License
Completion of high school is required
Preferred
Effective leadership skills
Creativity
Good decision making and exercising appropriate judgment
The ability to teach
The ability to lead by example
Some college course work in a related field is highly desired
Benefits
Part-time employees receive paid sick leave in accordance with California state law.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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