Crittenton Services · 10 hours ago
Vice President of Quality Assurance
Fullerton, CA
Full-time
Onsite
Director/Executive
$110K/yr - $150K/yr
7+ years expCrittenton Services is seeking a Vice President of Quality Assurance who will provide executive leadership for quality assurance, compliance, safety, risk mitigation, data analytics, and continuous quality improvement across all programs. This role involves overseeing the agency’s compliance framework and ensuring alignment with various regulatory requirements while leading the Quality Assurance Department.
Health CareNon ProfitSocialWellness
No H1B
U.S. Citizen Only
Responsibilities
Serve as the organization’s executive authority for quality assurance, compliance, safety, risk mitigation, and Continuous Quality Improvement (CQI), partnering with the executive leadership on enterprise priorities
Establish and enforce agency-wide quality standards, embedding quality, compliance, and outcomes into clinical practice, operations, documentation, and leadership accountability
Lead and govern the organization’s CQI framework, ensuring it is standardized, data-driven, and integrated across all programs
Define CQI priorities aligned with clinical outcomes, safety indicators, regulatory requirements, and fiscal performance, ensuring sustained and measurable improvement
Oversee the design, execution, and evaluation of CQI initiatives, translating findings into operational changes, staff training, policy updates, and system improvements
Oversee agency-wide compliance with DMH, CalAIM, BHSA, Title 22, HIPAA, accreditation standards, and contractual obligations, ensuring continuous audit readiness
Serve as the organization’s HIPAA Privacy Officer and Custodian of Records
Lead internal audits and oversee responses to external audits, regulatory reviews, investigations, and corrective action plans, ensuring timely resolution and sustained remediation
Serve as the executive lead for investigations related to quality, compliance, incidents, grievances, and regulatory inquiries, ensuring objective, well-documented outcomes
Provide executive oversight of organizational safety and risk management systems, including incident reporting, adverse event tracking, grievance review, and trend analysis
Ensure root cause analyses (RCA) are conducted for critical incidents and that corrective actions are implemented, monitored, and sustained
Establish and oversee safety and risk dashboards to proactively identify trends, vulnerabilities, and emerging risks
Partner with executive leadership on emergency preparedness, disaster response, and organizational resilience planning
Exercise executive ownership of all agency Key Performance Indicators (KPIs), including the development, analysis, and reporting of outcomes dashboards and contract performance metrics
Ensure outcomes reporting aligns with CalAIM, BHSA, and DMH performance and reporting requirements
Lead and develop the Quality Assurance Department, including hiring, supervision, evaluation, and professional development
Perform other duties as assigned
Qualification
Required
Master's degree or higher in Social Work, Public Health, Psychology, Counseling, Public Policy, Health Administration, or related discipline required; LCSW, LMFT, LPCC preferred
Minimum of 7–10 years of progressive leadership experience in quality assurance, compliance, performance improvement, or healthcare/social services administration
Demonstrated executive-level expertise in DMH contracts, CalAIM, BHSA, and Medi-Cal behavioral health systems
Extensive experience with outcomes measurement, dashboards, CQI frameworks, and data analytics
Strong working knowledge of Title 22, HIPAA, accreditation standards, and regulatory risk management
Experience with business intelligence and data visualization tools (e.g., Power BI, Tableau, Looker, or similar)
Proven ability to lead multidisciplinary QA, compliance, and data teams
Must successfully clear DOJ and FBI fingerprint checks
Must be at least 21 years of age
Valid California driver's license and current auto insurance
Company
Crittenton Services
Crittenton Services is a nonprofit organization that offers behavioral health care, safe shelter, and individualized support to help people.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.01MKey Investors
OneCause
2024-02-27Grant· $0.01M
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