LoanMart · 16 hours ago
Call Center Representative - Pre 30 Day Collections
Van Nuys,CA,US
Full-time
Hybrid
New Grad, Entry Level
$18/hr - $19/hrLoanMart is the largest auto title lender in California, providing fast assistance to financially stressed borrowers. They are seeking a Call Center Representative for the Pre-30 Day Collection Team to provide exceptional customer service and negotiate payment terms with customers in a fast-paced environment.
BankingFinanceFinancial Services
Responsibilities
Apply exceptional negotiation and collections techniques to bring in payments
Identify prime collection opportunities
Provide effective education and service to our customers to minimize the need for vehicle repossession in later delinquency stages
Utilize negotiation skills to negotiate payment terms and methods with customer, while reducing stalls and obstruction to payment opportunities
Ability to thrive in a fast-paced environment
Other duties may be assigned, as needed
Qualification
Required
Exceptional customer service skills
Exceptional listening skills
Must be able to handle high inbound and outbound calls
Comfortable with a performance bonus incentive compensation structure
Ability to talk-and-type at or above 45 words per minute
Computer literate in the use of email and group chat systems
Reliable high-speed internet, secure Wi-Fi, and a stable power source to prevent disruptions
Secure, private workspace suitable for company equipment that is free of interruptions and background noise
Ability to maintain confidentiality and follow all security protocols
Ability and consent to participate in virtual meetings and remote monitoring
Benefits
Casual dress code- we value individuality and personal preference- wear what fits your lifestyle.
Well fed-employees are energized employees. Employees enjoy a complimentary espresso bar, breakfast, and grab-and-go snacks. Lunch is catered lunches every Tuesday.
Health matters- We offer top tier medical, dental, vision plans. Free life Insurance and for-purchase supplemental insurance plans are also available.
401(k), Employee Assistance Programs.
Multiple paid time off programs.
Company
LoanMart
LoanMart devotes to customer service and addressing customer's needs.
Founded in 2002
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$100M2016-03-15Debt Financing· $100M
Leadership Team
A
Amit Vermani
Chief Risk Officer
Recent News
2025-09-17
2025-07-26
PR Newswire
2023-12-11
Company data provided by crunchbase