ServiceNet · 7 hours ago
Future Opening: Director of Operations
Holyoke, MA 01040
Full-time
Onsite
Lead/Staff, Director/Executive
$60K/yr - $66K/yr
3+ years expServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness and developmental disabilities. They are seeking a dedicated Director of Operations to provide operational and strategic support to their Developmental Brain Injury Services division, ensuring high-quality services for individuals with developmental delays and/or brain injuries.
CharityHealth CareNon Profit
Responsibilities
Partner with the Vice President or Division Director to lead and improve program operations across the division
Manage logistics and planning for new residential admissions and transitions
Identify, set up, and oversee physical site operations for new programs, ensuring compliance with regulatory standards
Actively participate in Residential Services development initiatives and project work
Support Program Directors in licensing readiness, regulatory compliance, and follow-up on corrective actions
Provide fiscal guidance to help programs operate within budgetary constraints
Build and maintain strong relationships with internal teams and external partners
Foster a positive, inclusive work culture aligned with ServiceNet’s mission and values
Participate in the on-call leadership rotation
Perform other duties as assigned by the Vice President or designee
Qualification
Required
Demonstrated experience working with individuals with developmental delays and/or brain injuries
3–5 years of proven management experience in human services or related field
Strong communication, organizational, and computer skills
Valid driver's license and an acceptable driving record
Certification in Medication Administration (MAP)
Preferred
Bachelor's degree in a related field preferred, or equivalent experience (minimum of 3 years full-time in a relevant role)
Benefits
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
Tuition assistance
Mileage reimbursement
Generous paid time off
Comprehensive health & dental insurance
403(B) retirement plan with employer match
Paid life insurance & long-term disability coverage
Tuition assistance and advancement opportunities
Company
ServiceNet
ServiceNet helps people struggling with mental illness, developmental disability and traumatic brain injury.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
James Saccento
Chief Information Officer
Jennifer Geertsma
Chief Quality Officer
Recent News
2025-08-25
2022-08-08
Company data provided by crunchbase