Remote Customer Support (MMO Gaming) - Tickets jobs in United States
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ModSquad · 5 hours ago

Remote Customer Support (MMO Gaming) - Tickets

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

ModSquad is a company focused on customer experience services, partnering with a game development studio known for community-driven MMOs. They are seeking Customer Support Specialists to assist players in live MMO environments by resolving account, gameplay, and technical issues through ticketing systems.

ConsultingCustomer ServiceDigital MediaInternetOutsourcingSecuritySocial MediaSocial Media ManagementSoftware

Responsibilities

Assist players in live MMO environments through ticketing systems
Resolve account, gameplay and technical issues

Qualification

Technical supportEnglish communicationWeb-based researchGaming experienceProblem-solvingCustomer-friendly demeanorDetail-orientedAdaptabilityReliability

Required

A passionate gamer who engages with both newer and older games, especially classic MMOs
Has a great personality and highly detail-orientated
Comes to work ready to go and fully committed to surpassing expectations
Has a knack for solving problems quickly and efficiently
Fast learner, quick to adapt to change, understands how to navigate complexities, and is unafraid to speak up and share valuable insights
Customer-friendly demeanor with a flexible attitude
Reliable, trustworthy, and dependable
Experience with technical support
Excellent written and verbal English communication skills
Experience with web-based research
Experience working with company escalation policy
A dedicated laptop or desktop with Windows 11 or newer (Chromebooks do not meet the requirements for this project)
Minimum of 10 GB RAM
Available disk space of 30GB+
Dedicated AMD or NVIDIA graphics card
Dual monitor setup
Reliable internet connection
Willingness to install ModSquad security software and enable two-factor authentication on both your device and mobile phone

Company

ModSquad

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ModSquad is a digital engagement company that offers moderation, customer support, community management and social media services.
dateFounded in 2007
location
Sacramento, California, USA
people-size10001+ employees
web-link
http://modsquad.com/

Funding

Current Stage
Late Stage

Leadership Team

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Amy Pritchard
CEO
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David Wohlwend
Senior Vice President of Finance and Accounting
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Company data provided by crunchbase