Sunward · 11 hours ago
Vice President Payments & Account Services
Albuquerque, NM
Full-time
Hybrid
Senior Level, Lead/Staff
$171K/yr - $228K/yr
12+ years expSunward is a financial services company focused on payment systems and account services. The Vice President of Payments & Account Services is responsible for operational excellence across payment systems and card services, driving profitability, and enhancing member experiences through strategic initiatives and partnerships.
BankingFinancial ServicesNon Profit
Responsibilities
Enhance the member experience and internal customer experience through execution of daily operational excellence across payments systems, card services, and account services teams
Oversee and coordinate all steps needed to operationalize initiatives covering payment systems, card services, and account services, ensuring a successful launch and sustainable and reliable execution of ongoing daily operations
Direct and manage initiatives for payment systems, card services, and account services that primarily focus on operational processes, efficiency, member experience, and required changes from business partners such as platform releases
Act as a thought leader in the payments space, championing a diverse range of products, channels and services while assisting in the creation of successful payment strategies
Establish standards, and identify, develop, and implement effective electronic services policies, practices, and procedures across payment systems, card services, and account services teams; ensure consistent application across all products, services, platforms, and daily operational functions; and maintain compliance with all applicable local, state, and federal laws, regulatory and examination requirements, and payment network operating rules
Identify and pursue growth opportunities across payment systems, card services, and account services areas of focus; partner with key stakeholders to develop new business initiatives aligned with business plans and performance plans; and support strategies that drive growth, core deposits, and lending objectives
Areas of focus across payment systems, card services and account services teams will include but may not be limited to: ACH, wire transfers, real-time payments, and mobile payments; Payment networks, transaction processing, and central issuance and retail instant issuance of consumer and business Credit and Debit Cards; ATM Network participations, ATM terminal driving, and Shared Branching services; Payment acceptance solutions enabling Sunward to accept loan payments from external accounts; Check payments and item processing, including Remote Deposit Capture; Business owner of products and services that are part of our overall deposit account offerings, and administration of business partner platforms supporting these experiences; Quality Assurance and audit processes supporting deposit products with focus on all delivery channels (retail, contact center, and digital); Kirkland Base access procedures, mailroom, and courier logistics supporting mailroom and retail network; All IRS and tax reporting functions associated with deposit and lending products
Provide support to the frontline (retail, contact center) for products and services that are part of our overall deposit account offerings
Ensure teams with member service and internal customer service functions provide a superior member experience by actively listening, assessing needs, identifying and recommending solutions, and owning the outcomes when other a solution required referring to another person or department
Manage numerous complex business partner and supplier relationships. Develop and maintain effective and professional associations with vendors critical to the delivery of payment, cards, and account services, which may include but not be limited to Velera, First Data, FIS, CU Anytime, Entrust, MasterCard, Visa, ModernFI, Repay, Elavon, etc
Coordinate efforts with vendors and business partners to ensure smooth delivery of products and services to the membership
Work closely with all levels of management and volunteers to execute the Credit Union’s mission, responsibilities, and strategic plans
Support a high level of regulatory and legal compliance, security, continuity planning and general risk management for payment systems, card services, and account services functions as described above
Oversee key performance metrics, analytics, and reporting tools for payment services, card services, and account services functions
Stay abreast of developments in payment and deposit account industries and environments, share developments with leadership and align those to business plans, performance plans, and strategies driving growth, core deposits, and lending objectives
Qualification
Required
Minimum 12 years' experience in a payment system, cards services, and/or deposit account management leadership role, preferably within the financial services industry
Proven experience evaluating processes and partnering with business leaders
Demonstrated experience managing, hiring and developing a talented, high-performing team
Bachelor's degree in business administration or related field, or equivalent experience
Expert knowledge in all aspects of ACH, Wire, and real-time payment networks and processing, card payment products, networks, and processing, particularly in implementing best practices and in the execution of daily operations of, development and execution of e-commerce systems
Strong knowledge of financial institution operational procedures and compliance, particularly those affecting electronic payments and card services
Thorough knowledge of Credit Union products and services, features, and benefits
Superior business acumen with the ability to customize and analyze potential and existing member needs in order to project future financial success
Proven ability to achieve organizational objectives through subordinate managers and staff
Demonstrates exceptional relationship management skills to ensure seamless delivery of payment services to members
Strong mediation and communication skills to effectively address and resolve personnel issues
Works internally with Credit Union management and staff and externally with the many third-party Credit Union suppliers and vendors
Possesses superior interpersonal skills. Demonstrates daily the Credit Union's commitment to maintaining a close and caring touch with its members
Possesses strong leadership skills. Consistently models leadership, organizational values, and service quality standards and principles. Able to motivate staff to a high level of productivity
Functions well within cross-functional teams. Able to work proactively with team members in developing and achieving a common goal
Company
Sunward
Sunward is one of New Mexico’s largest credit unions, serving 170,000+ members and managing more than $4.1 billion in assets.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Zachary Hill
Interim CTO
Chris Linford, SPHR
Chief People Officer
Recent News
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