Outdoorsy · 1 week ago
Business Systems Administrator (Sales Platforms) - Contract
Austin, Texas, United States
Full-time, Contract
Onsite
Mid, Senior Level
$50/hr - $85/hr
4+ years expOutdoorsy Group, founded in 2015, is a leader in outdoor travel and hospitality. They are seeking a Business Systems Administrator to manage and integrate their core technology stack, optimizing operational productivity and efficiency across various platforms.
InternetMarketplaceOutdoorsPeer to Peer
Responsibilities
Act as the primary administrator for our proprietary Policy Management System (PMS), Close.io (CRM), and Zendesk (Support). Manage user provisioning, custom fields, pipelines, and ticketing views
Maintain our agency management system (EZLynx) and quoting exchange (Bolt). Troubleshoot rater issues, outages, and data discrepancies between systems
Map out the "Agent Journey." Identify friction points in existing processes and build automations to eliminate manual tasks and increase individual agent productivity
Manage call routing rules and IVR trees within Close.io/Zendesk Talk to ensure calls reach the right licensed agents based on state or carrier appetite
Partner with Engineering and Data Analytics to architect seamless data flows from Lead (Close.io) to Quote (Bolt/EZLynx) to Ticket (Zendesk), performing regular audits to ensure policy data (numbers, dates, premiums) remains synchronized across the PMS, CRM, and AMS
Partner with Sales and Service leaders to develop, refine, and enhance reporting frameworks that track critical business KPIs
Collaborate with Data Analytics to build cross-platform dashboards tracking agent performance and lifecycle bottlenecks, specifically monitoring Speed to Lead (Close.io), First Response Time (Zendesk), and Quote Turnaround Time (PMS/Bolt)
Serve as the go-to person for questions and support from our front-line staff
Support user training and ongoing troubleshooting to ensure the team is utilizing our tech stack to its full potential
Optimize configurations, workflows, and account setups to maximize operational productivity and minimize vendor expense
Act as the "eyes-and-ears" for new updates from our vendors. Proactively evaluate new features and updates to determine if they can benefit the business
Qualification
Required
4+ years in Technical Operations, RevOps, or Systems Administration, preferably in the Insurtech or Fintech space
Ability to collaborate with Engineering on data architecture and integration workflows
Ability to read/troubleshoot JSON data logs is a strong plus
Basic understanding of the insurance lifecycle (Marketing, Quoting, Binding, Endorsements, Renewals)
Preferred
Configuration experience with Zendesk (Triggers, Automations, Explore) and Close.io (Sales pipelines, Smart Views, Email Sequences)
Hands-on experience with EZLynx and/or Bolt (Rating engine, AMS, Retention Center)
Company
Outdoorsy
Outdoorsy is a marketplace platform that connects RV owners with other campers.
51-200 employees
H1B Sponsorship
Outdoorsy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$195.12MKey Investors
ADAR1 Partners,Convivialite Ventures,Monashee Capital Corp.,Moore Strategic Ventures,SiriusPointPacific Western BankGreenspring Associates
2021-06-24Series D· $90M
2021-06-24Debt Financing· $30M
2019-01-15Series C· $50M
Leadership Team
Jennifer Young
Co-founder & CMO of Outdoorsy
Aaron Ammar
Chief Insurance Officer
Recent News
Company data provided by crunchbase