Brightstar Lottery · 1 day ago
Order Fulfillment Rep II
Charleston, WV, US, 25314
Full-time
Onsite
Entry Level
2+ years expBrightstar Lottery is an innovative global leader in lottery solutions, known for its secure technology and reliable services. The Order Fulfillment Representative II is responsible for managing call files, promoting customer service, and assisting retailers with inventory management of Instant Lottery Tickets.
ComputerGamingInformation ServicesInformation TechnologyManufacturing
Responsibilities
Responsible for performing all assigned duties related to the completion of a daily call file
Create positive relations, promote strong customer service, and to provide information necessary to allow retailers to properly manage their on-hand inventory of Instant Lottery Tickets
Manages call file. Contacts Lottery retailers bi-weekly to promote new products, place orders, and provide premium customer service
Maintains daily computerized customer records of all phone contacts and brief description of daily business transactions
Is prepared at all times to answer inbound calls in addition to managing outbound call file
Assists Lottery field sales staff as a direct liaison to their retailers and provide feedback where necessary
Develop a full understanding of the current mix of available instant ticket games available
Reviews and processes incoming ticket orders received from both lottery sales representatives and retailers
Monitors and tracks sales levels in order to better service assigned retailers
Provides support for key accounts and coordinates changes necessary to implement changes of ownership
Provides information to retailers on upcoming lottery promotions and contests
Educates retailers on instant ticket policies and procedures
Works with retailers in troubleshooting and correcting incorrect shipment of orders
Performs additional duties as assigned
Qualification
Required
High School Diploma
2 years of work experience preferably in a customer service role
Proficiency in Microsoft Office Applications
Professional phone etiquette
Preferred
Associates Degree
Benefits
Medical benefits on day one of being a Brightstar employee
12 paid holidays plus two floating holidays per year
Three weeks of paid vacation per year, prorated in the first year
401K with employer match and 100% vested on day one
Company-paid parental leave, life insurance, short-term disability, and long-term disability
Gym membership reimbursement, free identity theft protection, and tuition reimbursement
Company
Brightstar Lottery
Brightstar Lottery is a global gaming company specializing in the design, manufacture, and marketing of electronic gaming.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.3B2025-12-03Post Ipo Debt· $750M
2025-07-01Acquired
2024-09-10Post Ipo Debt· $551.02M
Leadership Team
Fabio Cairoli
Chief Executive Officer, Italy
Recent News
Company data provided by crunchbase