RIVIERA DINING GROUP · 4 hours ago
Manager, Human Resources – Venue Operations (Employee Relations)
Miami, FL
Full-time
Onsite
Senior Level
5+ years expRIVIERA DINING GROUP is a collective of individuals dedicated to excellence in the luxury restaurant industry. The Manager, Human Resources – Venue Operations position focuses on employee relations, compliance with employment laws, and fostering a positive workplace culture while supporting multiple dining venues.
Food and BeverageHospitalityRestaurants
Responsibilities
Provides direction and consultation to the Executive Chef, GM, Director of Operations, and other members of management at all levels on strategic, tactical, and operational people issues
Responsible for assisting with on-boarding and facilitating orientation at the property level
Assist with implementing corporate policies that pertain to general handbook compliance
Work closely with employees to improve work relationships, boost morale, and increase productivity and retention
Conduct prompt, thorough, and impartial investigations into workplace concerns, including complaints related to conduct, policy violations, discrimination, or harassment
Recommend and implement fair resolutions while mitigating legal and reputational risks
Facilitate conflict resolution through coaching, mediation, or formal interventions
Perform general day to day HR administrative tasks and provide white glove support on all HR related matters
Provides weekly reporting of all ER cases and investigations to the Chief People Officer
Support the Talent Acquisition Team with workforce planning and new venue openings recruitment efforts as needed
Completes new hire paperwork, E-Verify & I9 process during the on-boarding of new employees
Works with the Director, HR Administration to complete worker’s compensation and unemployment paperwork
Supports venue management with coaching/counseling conversations and issuing progressive discipline paperwork
Conduct thorough and objective investigations to resolve complex employee related issues and maintain company employee standards and expectations
Serve as the point of contact for managers’ employee related questions or concerns regarding safety, compliance, payroll, total rewards, employment law, leave of absence, etc
Remain focused on compliance and Wage & Hour guidelines and policies
Ability to support multiple properties in a self-sufficient matter
Provides regular updates and consults the Director, HR Administration and Chief People Officer with ER matters or investigations prior to rendering a decision
Track employee relations cases, trends, and outcomes to identify opportunities for improvement
Provide leadership with insights and recommendations to reduce risk and improve workplace culture
Maintain confidentiality and accurate documentation of all employee relations matters
Supports the Chief People Officer, Director, HR Administration and peer HR, Manager as needed with alternate venues, and HR projects/coverage as needed
Qualification
Required
Minimum of 5 years previous Employee Relations and Human Resources management experience as a Director, or Manager within a high-volume luxury restaurant, hotel or hospitality environment desired
Bachelor's degree in human resources, Business Administration or related field of study or any equivalent combination of education and/or experience is preferred
Professional Human Resources (PHR), Senior Professional Human Resources (SPHR), or other relevant industry certification such as SHRM is desired
Demonstrated knowledge of employee relations, complex investigations and HR practices inclusive of leaves (LOA) required
Possess exceptional coaching, influencing skills to establish credibility and trust with internal customers and build influential relationships
Demonstrated knowledge with HRIS systems such as ADP
Ability to present company orientation to new hires
Excellent working knowledge of US & FL labor laws is strongly desirable
Ability to travel (drive) among venues to support manager and team member employee relations needs
Although a day shift, must be willing to work a flexible schedule such as am, pm, weekends and holidays
Weekend coverage is required on a regular or alternating basis
Superior verbal and written communications skills (Bilingual is a plus in Spanish)
Must operate with a high degree of confidentiality and trust – Absolute requirement
Must be fully transparent with the ability to communicate and share visibility into the venue
Must have solid business acumen; problem solving skills, and exhibit high emotional intelligence, influence, and strategic thinking skills
Strong leadership skills with ability to influence behavior and outcomes
Proven organizational and follow-up skills, comfortable initiating and responding to high volume of emails
Adept at working in demanding, deadline-driven environment with a task-driven focus
Accustomed to serving as a Change Agent - highly adaptable, dependable with an entrepreneurial spirit
Strong analytical and critical thinking skills to successfully troubleshoot and resolve unexpected roadblocks, barriers, and inquiries from internal and external clients
Must have high energy and ability to influence at all levels
Company
RIVIERA DINING GROUP
Riviera Dining Group manages restaurants and clubs offering Mediterranean cuisine and curated dining experiences.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Greg Galy
Founder
Recent News
The Real Deal
2025-11-24
2025-11-21
Company data provided by crunchbase