JLL · 18 hours ago
IFM Director
Greenville, SC
Full-time
Onsite
Lead/Staff, Director/Executive
2+ years expJLL empowers you to shape a brighter way by combining world-class services, advisory, and technology for clients. As an IFM Director, you will lead integrated facility management operations, ensuring client satisfaction and operational excellence while fostering strong client relationships and implementing innovative solutions.
CommercialReal Estate
No H1B
Responsibilities
Monitor and analyze Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure service excellence and proactively address operational challenges
Manage client relationships through regular communication, service reviews, and implementation of programs designed to enhance customer satisfaction
Coordinate work order management systems for internal staff and vendor partnerships while ensuring compliance with safety protocols and operational standards
Oversee facility soft services including meeting preparation, conference room management, food services coordination, and employee badging operations
Lead team collaboration initiatives and drive implementation of IFM best practices and innovative solutions across the portfolio
Support new employee onboarding processes through coordination of access provisioning and stakeholder communications
Conduct compliance audits and ensure adherence to JLL standards, local regulations, and safety requirements
Qualification
Required
Bachelor's degree in Facility Management, Business Administration, Engineering, or related field
Minimum 2 years of facility management experience in corporate environments, third-party service providers, or consulting capacity
Demonstrated experience with KPI monitoring, SLA management, and performance analytics
Strong leadership and team management capabilities with proven ability to drive cross-functional collaboration
Excellent written and verbal communication skills with demonstrated client relationship management experience
Proficiency in facility management software systems and Microsoft Office Suite
Knowledge of safety regulations, compliance standards, and facility operations best practices
Preferred
Professional certifications in Facility Management (CFM, FMP, SFP) or related disciplines
Experience with integrated facility management service delivery models
Basic knowledge of building systems including HVAC, electrical, and mechanical systems
Project management experience with ability to manage multiple priorities simultaneously
Previous experience in vendor management and contract administration
Familiarity with workplace services and employee experience programs
Experience with budget management and financial reporting in facility operations
Benefits
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.59B2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
Global Chief Executive Officer
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
2026-01-07
Morningstar.com
2025-12-29
Company data provided by crunchbase