Novul Solutions · 13 hours ago
Unified Capabilities (UC) NOC Technician 3
Belleville, Illinois, United States
Full-time
Onsite
Entry, Mid Level
1+ years expNovul Solutions is seeking a skilled Unified Capabilities (UC) NOC Technician 3 to join their mission-focused team at Scott Air Force Base, IL. The successful candidate will be responsible for ensuring the maximum availability of critical network systems supporting Department of Defense (DoD) operations, including monitoring, troubleshooting, and resolving network issues.
Information Technology & Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Incident Management: Create, update, and resolve network issues using the Service Now platform, ensuring clear and efficient communication
Network Operations: Execute operations for configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks
Customer Interaction: Collaborate directly with UC stakeholders and leaders to maximize network availability and minimize mission or operational impacts
Situational Awareness: Provide global situational awareness to leadership, ensuring they are informed of incidents, network status, and service restoration
Incident Documentation: Record, assess, track, and monitor incident tickets, and use incident management applications to document network incidents through their lifecycle
Network Monitoring: Proactively monitor alarms across platform-specific network management tools
Configuration Maintenance: Perform regular maintenance on network configuration plans and profiles to ensure uninterrupted service
Resolution Recommendations: Assess network incidents and deficiencies, and recommend solutions or process improvements for UC and DRSN operations
Qualification
Required
High school diploma or equivalent with 2–4 years of relevant experience
Active DoD Top Secret security clearance
DoD-8570 IAT Level II certification (Security+ CE or equivalent) prior to start date
Ability to work in a 24×7 shift work environment
General understanding of voice infrastructure and IP network topologies
Experience with alarm surveillance, fault management, LAN maintenance, and network monitoring tools
Experience managing or configuring routers, switches, and crypto devices
Preferred
Tech control facility or cyber transport experience
Circuit actions experience
Experience with MS Office Suite (Outlook, Excel, Word, PowerPoint, Teams)
Familiarity with Juniper IP technologies, session initiated protocol, media call flow, and packet capture analysis
Knowledge in routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, and DSN Core
Benefits
TEN (10) Paid days off & FIVE (5) Floating days off
11 Paid Holidays. Flex time can be utilized instead of holiday time usage
Paid Bi-Monthly
Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility – 21 years of age or older, after 3 months of employment
Individual or company-wide performance and recognition awards (Quarterly
UNITED HEALTHCARE PPO, extensive national coverage
INCLUDES: Medical/Dental/Vision/HSA
Eligible on the first of the month, immediately after the start date
Reimbursement of Tuition and training needed to support career development
$150 monthly reimbursement contribution paid monthly towards parking expenses
Performance bonus – Project-based
Yearly bonus – Company based
Company
Novul Solutions
Do you struggle to find qualified candidates for RMF roles in a fast turnaround time? Does this put your company at risk of losing contract opportunities? Novul Solutions is a veteran-owned business, providing focused recruiting and staffing services for RMF (Risk Management Framework) positions 🚀.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Bradley J.
Founder
Company data provided by crunchbase