Friedman's Home Improvement · 15 hours ago
Coordinator - Yard - Full Time - Sonoma
Sonoma Store - Sonoma, CA 95476
Full-time
Onsite
Mid Level
$28.66/hr - $35/hr
4+ years expFriedman's Home Improvement is a retail company focused on providing exceptional customer service and operational excellence. The Coordinator partners with the Store Leadership Team to supervise store operations, drive sales, and enhance team member development.
E-CommerceReal EstateRetail
Responsibilities
Responsible for successfully implementing an amazing customer service experience by leading by example and providing an outstanding experience with each interaction
Provide management level support to all customers and Team Members in the store
Own the daily pulse, flow and activities of the business channel/department and all Team Members within it
Drive customer service and Team Member engagement throughout the store
Connection with Team Member is ever-present with a daily check in process and constant teaching, feedback, and coaching on TM performance as it relates to process, procedures, and values
Set the retail pace and expectations for the Department through managing Department Heads and Team Members, making sure they have the knowledge and tools to be successful day-to-day as a Values based leader
Check in daily with Department Heads and strategize on opportunities and targets, adjusting priorities in conjunction with the ASM as needed for department
Frequent connections/communications with ASM to discuss areas of opportunity and potential solutions/goals to close gaps and meet store targets
Solid understanding of how to drive sales and produce outcomes, with the ability to pass along knowledge to Department Heads
Foundational understanding of business intelligence tools, metrics, and reporting for business channel
Working knowledge of sales reporting, labor report, margin erosion and managed labor
On board and train or arrange appropriate training for all assigned Team Members to ensure proficiency and accuracy of work processes and procedures, customer service, product knowledge and company policies
Mentor/coach and train Department Heads and Team Members with product knowledge, technical and interpersonal skills to develop and strengthen the team, including ‘in the moment’ coaching
Collaborate with ASM and TMs to determine effective and efficient personal development plans and motivate TMs to accomplish work goals
In collaboration with Manager, train, coach, mentor, and develop DHs along career path
Partner with Human Resources to conduct and complete performance reviews, performance coaching, feedback, and disciplinary actions for Team Members
Conduct interviews with potential candidates for all areas of the store/location and separating procedures
Assess TMs skills, product knowledge and assign GrowZone training assignments
Assign duties and follow up with TMs to ensure timely completeness and accuracy
Determine work procedures, prepare work schedules, and expedite workflow for departmental Team Members
Responsible for timecard approval processes and attendance management for assigned Team Members
Staff information desk as needed
Manager on Duty to include key carrier responsible for opening and closing building, all aspects of the facility and activities on-site during shift. Safety, security, emergencies. Alarm and fire codes
Manager on Duty includes schedule availability of morning, mid and close on a monthly rotating basis to meets the needs of the business
Provide support and resources as needed with the ability to support all areas of the store as needed
Assist Manager with the identification of opportunities to add value through operations management activities and process improvement
In the absence of the ASM, run the daily business channel meeting and daily activities
Promote a safety culture within business channel and store, recognizing safe behaviors
Maintain equipment, order and cleanliness in the work areas and facility surroundings
Responsible for appropriate actions and procedures for work related injuries, vehicle, or equipment incident reporting
Collaborate with Safety Manager and Store Management to continuously improve safety initiatives for departments and retail locations
Responsible for Hazmat knowledge and procedures as they pertain to store and location
Qualification
Required
High school diploma or general education degree (GED)
4+ years of experience in a retail environment with supervisory responsibilities preferred
Experience in 2-3 business channels and/or multiple locations preferred
Experience with Microsoft Office (Outlook, Word, Excel)
Active listening skills to understand the concerns of Team Members and customers, producing outcomes that solve issues through the alignment of Company Values
Possess strong organizational and well-developed multi-tasking skills
Strong understanding of FHIs processes, policies, and procedures within the business channel
Ability to partner across channels and locations, communicating the needs of the business channel
Ability to problem solve at a high level with solution-based thinking, recommendations, and actions
Ability to engage a team to problem solve, improve processes, and take ownership
Preferred
4+ years of experience in a retail environment with supervisory responsibilities
Experience in 2-3 business channels and/or multiple locations
Benefits
Medical, Dental and Vision bundled benefit plans
Employee discount on all merchandise
Store bonus eligibility
Team Member of the Quarter opportunities
Tuition reimbursement to further career path
401(k)
Company
Friedman's Home Improvement
Friedman's Home Improvement is a retail company providing building materials and home improvement products.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
B
Barry Friedman
President & CEO
Company data provided by crunchbase