Oregon Department of Human Services · 12 hours ago
Public Benefits Specialist Entry (Customer Service Guide)
Eugene, OR
Full-time
Onsite
Entry Level
$4,051/mo - $5,298/mo
2+ years expThe Oregon Department of Human Services is proud to be an Equal Opportunity Employer. As a Public Benefits Specialist Entry, you will assist Oregonians in accessing vital services and contribute to a welcoming environment for families interacting with the department.
AssociationGovernmentNon Profit
No H1B
Responsibilities
Be the first face of contact in the ODHS offices for customers either entering the physical office or virtually through the online application portal or telephone communication
Contribute to the welcoming environment as families interact with the department
Greet and assist Oregonians through a trauma-informed lens
Work with Oregonians who are applying for programs such as medical, cash for families (TANF), Domestic Violence services, food benefits (SNAP), childcare assistance (ERDC), and long-term care services in-person, by phone and via our online applicant portal to answer case status and other inquiries; provide information on how to access community resources
Work within a team that collaboratively rotates tasks to support the business needs of the office
Qualification
Required
Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.)
An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service
An equivalent combination of education, training, and experience relative to the class concept
Demonstrated professional demeanor that delivers quality customer service daily by telephone, in writing or in person
Experience in usage and functionality of computers, web browsers, databases, and programs such as Microsoft along with other general office equipment such as phone systems, copiers, scanners, fax, etc
Experience using multiple systems in tandem for research and tracking
Experience conveying technical concepts, including complex rules, regulations, and procedures, to customers with diverse learning styles and varying levels of familiarity with the subject
Experience interpreting non-verbal cues, simplifying information into understandable components, utilizing relatable examples to illustrate intricate details, and confirming comprehension through active listening techniques
Experience elevating all team member voices with inclusion
Experience building relationships with team members
Experience independently reviewing and verifying information for the purpose of completing accurate data entry
Experience developing a comprehensive understanding of assignment to determine appropriate outcomes and follow up actions needed
Experience using trauma aware and strength-based practices to create welcome
Experience assisting individuals with diverse experiences and cultural backgrounds
Experience providing equitable service to overcome barriers
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (until you reach the top of the listed salary range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Company
Oregon Department of Human Services
The Oregon Department of Human Services (ODHS) provides direct services to more than 1.5 million Oregonians each year.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Alan Schoenwald
Senior Human Resources Business Partner
Ashlee Parpart
Lead Recruitment Business Partner
Recent News
Oregon Department of Environmental Quality
2025-12-16
2025-07-12
2025-05-04
Company data provided by crunchbase