ServiceNow · 14 hours ago
Senior Principal Product Innovation Architect - ITSM
United States
Full-time
Remote
Senior Level, Lead/Staff
$221K/yr - $387K/yr
7+ years expServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers. The Senior Principal Product Innovation Architect will support ITSM innovation by delivering product-specific solutions and collaborating with customers to implement new innovations and measure their value.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
You will devise prescriptive advice to customers implementing new innovations and measure value from products
Have business-outcome ownership
Be the Voice of the customer with data fluency
Support product sales as a technical and domain expert of a client-facing sales team
Run Executive Briefings with C-level stakeholders to align strategic vision and product capabilities
Present product roadmaps to strategic customers and gather feedback to inform product direction
Lead discovery workshops to determine customers' challenges and give product demonstrations to align our ITSM solutions with customer needs
Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
Create and improve processes for product adoption, ensuring customers achieve rapid time-to-value
Leverage AI tools in daily work to enhance productivity, analysis, and customer engagement both internally and externally
Provide feedback to product management about product enhancements that can address customer needs
Share and learn best practices and re-usable assets with other field teams to enhance the quality and efficiency of the team
Qualification
Required
7+ years of pre-sales solution consulting or sales engineering experience in SaaS products, preferably ServiceNow ITSM products
Proven pre-sales and post-sales experience with enterprise software solutions
Deep expertise in ServiceNow ITSM product portfolio including Incident Management, Problem Management, Change Management, and AI offerings
Proficiency with the ServiceNow platform and demonstrated technical expertise with ITSM best practices and frameworks (ITIL)
Experience working collaboratively with product management, product marketing, partners, and professional services
Demonstrated ability to lead complex, cross-functional projects and collaborate effectively with peers across business units and organizational boundaries
Travel as necessary
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
mescomputing.com
2026-01-24
2026-01-24
2026-01-23
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