SoFi · 11 hours ago
Fraud Quality Assurance Specialist
United States
Full-time
Remote
Entry Level
$70K/yr - $132K/yr
1+ years expSoFi is a next-generation financial services company and national bank that is transforming the way people interact with personal finance. The Fraud Quality Assurance Specialist is responsible for overseeing the work of Fraud Operations staff and third-party vendors to ensure compliance with laws and regulations, while also conducting evaluations of alerts and cases related to various financial products.
CreditCredit CardsFinancial ServicesFinTechLendingWealth Management
Responsibilities
Monitor Fraud Ops/BPO inbound and/or outbound calls as well as fraud reviews to assess quality, compliance, decision making and/or process improvement opportunities
Keep informed of current Fraud and Risk policies
As necessary, diagnose, correct, and document issues, risks, and problems using Quality Assurance (QA) practices
Build effective relationships with internal/external stakeholders and ensure alignment between stakeholders
Identify coaching insights and opportunities. Provide information to management regarding opportunities for coaching and training of employees to improve the handling of calls/alerts
Escalate high-risk issues, behaviors, or trends to management for corrective/remedial action as required
Provide recommendations to improve the effectiveness of the fraud review process while maintaining cost-effectiveness
Follow up with the business unit to ensure corrective actions are executed timely
Prioritize competing responsibilities based on workload and demands
Maintain an awareness of and act in accordance with team goals and business unit policies
Perform ad hoc duties as assigned
Qualification
Required
Must have 1-2 years of previous Fraud Investigations or Fraud Prevention and Detection experience in a financial services environment
Self-motivated and able to work independently applying analytical skills required to manage reviewing tasks
Strong written communication skills are required to answer questions and communicate issues clearly & concisely to associates, customers as well as management
Ability to multitask and manage competing priorities
Must be detail-oriented with an ability to work in a fast-paced environment
Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)
Decision-making skills (experience making decisions, uncovering needs)
Ability to react to change quickly and implement new processes & procedures
Company
SoFi
SoFi is a finance company that offers a range of lending and wealth management services.
1001-5000 employees
H1B Sponsorship
SoFi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (213)
2024 (117)
2023 (131)
2022 (118)
2021 (81)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$12.25BKey Investors
Fortress Investment GroupPGIMQatar Investment Authority
2025-12-04Post Ipo Equity· $1.5B
2025-07-29Post Ipo Equity· $1.5B
2025-04-17Post Ipo Debt· $3.2B
Leadership Team
Anthony Noto
CEO
Jeremy Rishel
Chief Technology Officer
Recent News
2026-01-22
2026-01-20
The Motley Fool
2026-01-17
Company data provided by crunchbase