City National Bank · 17 hours ago
Mortgage Loan Oversight Specialist
Phoenix, AZ
Full-time
Onsite
Entry, Mid Level
$28.58/hr - $45.66/hr
2+ years expCity National Bank is a subsidiary of Royal Bank of Canada, known for its commitment to integrity and community. They are seeking a Mortgage Loan Oversight Specialist to monitor production and quality of Residential Mortgage Loans, analyze workflows, and implement policies to ensure compliance and efficiency.
BankingFinanceFinancial Services
Responsibilities
Analyze relevant metrics, identify trends, and create Key Performance Indicators
Create and maintain accurate end-to-end process maps
Monitor capacity and assist with load balancing, including identify and develop automation opportunities
Participates in meeting activities to identify project goals and gain consensus on project steps, schedule and implementation procedures; fosters cooperation and involvement of support team
Interviews colleagues/client to identify and analyze needs; develops project plan and provides input to recommendations for request/problem resolution
Identifies internal and/or external resources to ensure successful project completion
Manages several projects of varying size concurrently and consults with all levels of management which may require coordinating activities across multiple departments and/or divisions
Fosters and maintains strong relationships with colleagues/clients to ensure that processes are integrated to support expected customer service levels. Acts as business partner by managing expectations and providing guidance and advice throughout project duration
Monitor submissions to the colleague suggestion box, vet potential solutions, and prioritize using cost-benefit analysis
Provide efficient, timely, and responsive professional service
Ensure that the Command Center Operations department promotes a positive, productive, diverse and supportive working environment and culture within the organization
Deliver actionable insights and recommendations to leadership, including executives, to improve owned processes and experience
Identify opportunities to reduce cycle times and optimize efficiency
Ensure scorecards adequately measure Command Center objectives and align with goals across all RLD departments
Qualification
Required
H.S. Diploma
Minimum 2 years of experience in project management, process ownership, or product ownership
Minimum 5 years of experience with Microsoft Office, Microsoft Excel, including pivot tables
Preferred
Bachelor's Degree highly preferred
Strong ability to communicate through social/digital platforms and a keen understanding of trends in the space
Working knowledge of change management principles
Working knowledge of mortgage lending operations
Keeps abreast of best practices, resources, and industry trends
Maintains an excellent working relationship with RLD partners
Strong creative and problem-solving skills
Ability to work at a fast pace and meet deadlines
Ability to communicate in a way that reflects City National Bank's values and commitment to client service
Strong problem solver with a collaborative attitude
Experience working in an environment with multiple stakeholders
Strong organizational, multi-tasking and self-management skills
Highly organized and detail-oriented
Good written, verbal, interpersonal, analytical, and application skills
Ability to identify a problem and utilize root cause analysis methodology for a recommended solution
Benefits
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
Generous 401(k) company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation, sick and volunteer time
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement
Company
City National Bank
City National Bank offers a full complement of banking, trust and investment services. It is a sub-organization of City National.
1001-5000 employees
H1B Sponsorship
City National Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (76)
2024 (78)
2023 (145)
2022 (93)
2021 (107)
2020 (62)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Howard Hammond
CEO City National Bank
Fiyaz Khan
Senior Vice President, Structured Products
Recent News
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