Central New Mexico Community College · 14 hours ago
Technical Support Technician
ABQ-SF Metro Area
Full-time
Hybrid
Entry Level
$20.48/hr - $25.63/hr
1+ years expCentral New Mexico Community College is seeking a Technical Support Technician who provides support and technical advice to faculty, staff, and students. This role involves managing the operation and maintenance of audio, video, and computer systems, as well as troubleshooting various equipment and providing training on technical needs.
Higher Education
No H1B
Responsibilities
Provides comprehensive assistance to faculty, staff, and presenters in technology-enhanced smart classrooms, ensuring rapid incident response, logging, and closure of requests, and addressing special inquiries and training needs
Operates and troubleshoots various equipment, including computers, display devices, control systems, network devices, and audio/video routing systems, ensuring their proper functionality
Conducts regular inventory checks and recommends upgrades or purchases of new equipment to maintain optimal working conditions
Proactively tests and maintains support for systems and equipment to ensure functionality before use, adhering to established Service Level Agreements
Utilizes remote support tools to address software and equipment issues regardless of location, including hybrid environments
Implements CNM-owned computer systems and software and maintains customer workstations with approved operating systems
Diagnoses, troubleshoots, and provides solutions for customer-owned devices (BYOD), demonstrating technical competence in educational technology and conferencing platforms
Utilizes Enterprise Service Management/IT Service Management tools to accurately record work and follows ITIL incident management and service request fulfillment procedures
Supports the installation, implementation, and maintenance of all audio-visual equipment and oversees the operation of assigned computer labs to ensure a safe and secure environment
Acts as a liaison and initiator with Technical Support Specialists to resolve real-time technical issues and balance competing priorities while addressing customer questions
Assists students in reviewing course material, problem-solving, and provides workshops for staff, ensuring effective technical support during instruction
Maintains and updates computers in Classroom and Open Computer Labs, manages computer inventory data, and provides advanced support for lab equipment and related software and hardware
Ensures compliance with safety regulations, OSHA standards, and wears personal protective gear as required, performing other related duties as assigned
Qualification
Required
Associates Degree in a related field and one (1) years of related experience in the operation and/or maintenance of audio-visual equipment
High school diploma or GED and successful completion of post-secondary education coursework in computer science, information technology or related field, and one (1) year of directly related experience, including customer service experience
Company
Central New Mexico Community College
Central New Mexico Community College (CNM) is the state's largest community college with five campuses, a Workforce Training Center, and an Advanced Technology Center.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alan Roes
Chief Information Security Officer
Angela Sims
Chief Strategy Officer (CSO), Executive Director Marketing & Public Relations
Recent News
Albuquerque Business First
2023-10-24
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