Nokia Federal Solutions Inc · 5 hours ago
Field Support Engineer
Chantilly, VA
Full-time
Hybrid
Mid Level
3+ years expNokia Federal Solutions Inc is a leading provider of advanced communication solutions, and they are seeking a Field Support Engineer to serve as a vital link between their products and customers. This role focuses on delivering expert technical assistance, conducting training, and ensuring seamless integration and support of 4G/LTE and 5G systems.
AerospaceInformation ServicesInformation TechnologyInternet of ThingsRisk ManagementRobotics
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Collaborate with defense customers to integrate our 4G/LTE and 5G solutions into their existing communication infrastructure
Ensure seamless installation, configuration, and testing of communication systems
Customize solutions to meet specific operational requirements and mission-critical needs
Provide remote and onsite technical support to diagnose and resolve communication system issues
Conduct root cause analysis and implement corrective actions to maintain system integrity
Work closely with the development and engineering teams to report and resolve software and hardware issues
Develop and deliver comprehensive training sessions for our customers on the use and maintenance of 4G/LTE and 5G communication systems
Create training materials, user guides, and documentation to support customer education
Conduct ongoing training to update customers on new features, enhancements, and best practices
Act as the primary point of contact for technical inquiries
Maintain strong relationships with customers by providing timely and effective support
Gather customer feedback and work with the product team to drive continuous improvement
Assist the sales team with technical presentations and demonstrations of 4G/LTE and 5G communication solutions
Provide pre-sales technical support, including solution design and assist with technical proposal preparation
Participate in customer meetings to understand requirements and propose suitable communication solutions
Stay updated on industry trends, new technologies, and product developments in 4G/LTE and 5G communications
Document support activities, solutions, and best practices
Participate in team meetings and contribute to continuous improvement initiatives
Conduct product demonstrations to showcase the capabilities and benefits of our 4G/LTE and 5G technologies
Tailor demonstrations to address the specific needs and use cases of defense customers
Gather and analyze feedback from demonstrations to inform product improvements and customer support strategies
Performs other related duties as assigned
Qualification
Required
Bachelor's degree in Electrical Engineering, Telecommunications, or related field. Experience may be substituted for education
Minimum of 3+ years of experience in technical support, systems integration, or a related role, specifically with 4G/LTE and 5G technologies
Strong understanding of 4G/LTE and 5G communication systems, protocols, and tools
Excellent problem-solving and analytical skills
Ability to work independently and as part of a team
Strong communication and interpersonal skills
Willingness to travel to customer sites as needed, including possible international travel
Must be a U.S. Citizen
Must be able to obtain a Secret level clearance
Must have a valid U.S. Driver's License
The candidate must be able to lift and carry equipment weighing up to 50 lbs
The candidate must have the physical stamina to handle extended periods of activity during onsite visits
The candidate must have the dexterity to handle and configure small and large technical components and tools
The candidate must have the ability to read and interpret technical documents, diagrams, and computer screens
The candidate must have the ability to hear and understand customer inquiries and troubleshoot issues effectively
Preferred
CCNA, CWNP, CompTIA Network+, CompTIA Security+, CLP, 5G certifications from recognized institutions, or relevant military communications certifications preferred
Company
Nokia Federal Solutions Inc
At Nokia Federal Solutions, we build scalable secure networks for mission success As the U.S.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Enlightenment Capital
2023-12-12Acquired
2021-06-22Private Equity
Leadership Team
S
Stefan Schaner
Chief Innovation Officer
Recent News
Light Reading
2024-11-20
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