ISG (Information Services Group) · 2 weeks ago
Enterprise Systems Value Stream Training Lead
United States
Full-time
Remote
Senior Level
6+ years expISG (Information Services Group) is seeking a dynamic and creative individual to join their Training-as-a-Service (TaaS) Learning Services Team as an Enterprise Systems Value Stream Training Lead. This role involves leading training development teams, creating innovative learning solutions, and optimizing user adoption of enterprise systems and digital technologies in a fast-paced consulting environment.
ConsultingInformation ServicesInformation TechnologyProfessional Services
Responsibilities
Contribute to the design and execution of training strategy, plan, and deliverables for enterprise systems, including coordination with internal and external stakeholders as needed
Design face-to-face training, self-directed learning, and train-the-trainer guidance for all ERP-related learning needs
Help create and manage training activity work plans that include assignment of responsibilities, estimated level of effort for team members, dependencies, and deadlines
Manage the development of training and adoption materials and user manuals, including but not limited to instructor guides, participant guides, job aids, and in application support
Collaborate with training team on the creation of training materials, as well as planning for Instructor-Led staff trainings
Review of training materials and documentation by Subject Matter Experts to ensure content accuracy and consistency
Supervise the creation of instructional videos and other online learning materials
Create and deliver training content with a high level of cultural competency for non-native English-speaking audiences
Manage the translation process for training materials into multiple languages as well as the updates to existing translated documents
Speak and write effectively concerning instructional design such as writing articles for internal publications and coaching facilitators
Build rapport with staff and clients to help increase system adoption and encourage feedback of potential improvements
Qualification
Required
6+ years of experience in designing and delivering instructional courses
4+ years of experience in software training is required
4+ years of experience leading enterprise systems training engagements, including conducting Training Needs Assessments and developing Enterprise Training Strategies
Familiarity with integrating training materials into Learning Management Systems
Ability to understand software-driven business processes
Knowledge of fundamental business processes within ERP software, including Finance, Logistics, and Human Resources
Experience in project management and people management
Comprehensive understanding of instructional design principles and technologies
Effective communication skills, particularly in writing
Capability to work independently and remotely with Subject Matter Experts
Ability to learn new software packages rapidly and design corresponding training
Proven ability to communicate clearly and concisely in oral, written, and online formats; competent in managing and leading presentations, training courses, and meetings
Ability to explain technical concepts in clear terms, using appropriate corporate terminology when needed
Experience in creating, delivering, and evaluating software training for non-native English speakers from various cultural backgrounds
Knowledge of adult learning, instructional design, and online learning best practices for problem-solving, strategic planning, and program development, including curriculum maintenance and improvement
Demonstrated integrity, independent thinking, judgment, and respect for others
Ability to work both independently and as part of a team
Strong organizational and work prioritization skills and attention to detail
English fluency required
Demonstrate leadership, versatility and integrity
Proficiency with various training documentation and Digital Adoption Platform (DAP) tools such as WalkMe, Whatfix, and Userlane
Bachelor's degree in relevant technical discipline, or an equivalent combination of education, certifications, training, or work experience
Preferred
Supervisory experience preferred
Knowledge and understanding of adult learning principles, instructional design, and experience with blended learning
Experience developing curricula and related assessment and evaluation plans
Ability to provide guidance to staff on training coordination and management
Interest in international development efforts
Knowledge of company's main client and its operations preferred
Company
ISG (Information Services Group)
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2008-02-01IPO
Leadership Team
Michael P. Connors
Chairman & CEO
David Berger
EVP and CFO
Recent News
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