Amentum · 1 day ago
Service Desk Administrator Internship IRES - SSFB
Colorado Springs, CO
Internship
Onsite
Intern
$20.67/hr - $20.67/hrAmentum is seeking a Service Desk Administrator Intern to support the Missile Defense Agency on the Integrated Research and Development for Enterprise Solutions contract. The intern will provide technical support, manage service requests, and assist with hardware disposition needs while adapting to new technologies and working in a team environment.
Mechanical EngineeringSecurityTechnical Support
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide front line technical support to customers via phone, email, and in-person, answering basic inquiries and troubleshooting common IT issues
Create, assign, and track service request tickets to ensure timely resolution
Escalate complex issues to the appropriate Client System Administrator (CSA) or senior team members
Be accountable for the maintenance and management of the queue of incident requests (IRs)
Be adaptable to support CSAs and senior team members in supporting Tier 2/3 break/fix efforts
Support hardware disposition needs on assets like sanitization facilitation, excessing old or no longer needed assets, and hard drive destruction when necessary
Be available to support a variety of tasks/roles, including but not limited to: IT Help Desk functions, coordinating break/fix and satisfying customer requirements through various channels
Be adaptable to new technologies, new situations, and short deadlines
Have a strong commitment to a team environment and organizational improvement
Be dependable and punctual
Be able to communicate effectively with the various teams and/or customers as necessary
Be able to work as part of a team in a fast-paced and dynamic environment
Be capable of cross-team collaboration and cooperation on a variety of efforts and functions
Be self-motivated
Qualification
Required
Must have experience working with Microsoft Windows Operating Systems
Must be able to lift a minimum of 35 lbs
Must have, or obtain within 90 days of start date, a DoD 8570 IAT Level II Certification such as CompTIA Security+ CE or higher
Must have, or obtain, an active DoD Secret Security Clearance
Preferred
Have a CompTIA A+ Certification
Have a CompTIA Network+ Certification
Have experience with audio-visual systems
Have experience with Virtual Desktop Environment Support
Have experience with Active Directory
Have an understanding of Group Policies, DHCP, and DNS
Benefits
Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance
Company
Amentum
Amentum is a technology and engineering company for security, defense, and energy.
Founded in 2020
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$321.16M2025-03-12Post Ipo Secondary· $321.16M
2024-09-27IPO
2020-01-01Private Equity
Leadership Team
Ajay Nagar
Vice President
Darren Burton
Chief People Officer
Recent News
2026-02-03
2026-01-20
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