Intertek · 5 hours ago
Associate Technical Specialist
United States
Full-time
Remote
Entry Level
1+ years expIntertek is a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies. The Associate Technical Specialist will provide exceptional technical support to clients while collaborating with Client Experience and Engineering teams to investigate and resolve issues.
ConsultingTraining
Responsibilities
Respond in a timely fashion to all client inquiries
Create, track, and resolve support tickets
Provide exceptional customer service in every situation
Investigate and troubleshoot issues
Escalate issues to the appropriate internal teams
Provide advice and guidance to clients
Communicate actions and status to clients and internal teams
Contribute to internal and external knowledge base articles, FAQs, and user guides
Qualification
Required
1-3 years of experience in a technical support role
Strong verbal and written communication skills
Strong analytical and problem-solving skills
Understanding of web application and relational database technologies
A passion for customer service
Able to participate in occasional evening/weekend on-call rotation
Ability to work between 9am to 6pm Mountain time or 10am to 7pm MT
Preferred
BS in Computer Science, Business or related subject
Experience with JIRA, Confluence or similar tools
Benefits
Medical
Dental
Vision
Life
Disability
401(k) with company match
Generous vacation / sick time (PTO)
Tuition reimbursement
More
Company
Intertek
Provider of Quality and Safety Solutions
10001+ employees
H1B Sponsorship
Intertek has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (3)
2022 (7)
2021 (3)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$4.4M2010-11-02Grant· $4.4M
2002-05-29IPO
Leadership Team
Ross McCluskey
Executive Vice President, Europe, Middle East, Africa and Government & Trade Services
Recent News
2025-11-26
Company data provided by crunchbase