Shipman & Goodwin LLP · 4 hours ago
Technology Support and Training Specialist
Boston, MA
Full-time
Onsite
Senior Level
$35/hr - $43/hr
5+ years expShipman & Goodwin LLP is a law firm committed to understanding and meeting the unique needs of its clients. The Technology Support & Training Specialist provides high-quality technical support and training to attorneys and staff, ensuring efficient and secure use of technology in a legal environment.
Law EnforcementLegalProfessional Services
Responsibilities
Provide Tier 1 and Tier 2 technical support for attorneys and staff
Troubleshoot issues related to desktops, laptops, mobile devices, peripherals, and firm applications
Support legal technology including document management, Microsoft 365, collaboration, and practice-specific tools
Respond to and manage service desk tickets, ensuring timely communication and resolution
Assist with new hire technology onboarding, including device set up and access
Provide desk-side, virtual, and small-group training on firm systems and best practices
Assist with software rollouts, upgrades, and firm technology initiatives
Create or update documentation, quick reference guides, and knowledge articles
Escalate complex issues appropriately while maintaining ownership through resolution
Qualification
Required
5 - 7 years of IT support experience, preferably in a law firm or professional services environment
Strong knowledge of Microsoft 365 (Word, Excel, Outlook, PowerPoint, Teams, One Drive)
Experience supporting Windows operating systems and hardware
Strong communication skills with the ability to support attorneys and senior professionals
Client-service mindset, strong attention to detail, and ability to manage multiple priorities
Preferred
Familiarity with legal applications such as document management systems and document productivity tools preferred. (iManage Work 10, Litera Desktop or LiteraOne, iTimekeep (for time entry), DocuSign, Sharefile, Emburse ChromeRiver (for expense + invoice management) Bookit (Rendezvous) for conference room booking) Adobe DC
Benefits
401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Tuition reimbursement
Vision insurance
Company
Shipman & Goodwin LLP
Shipman’s value lies in our commitment -- to our clients, to the profession and to the community.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Aaron Levy
Partner
Alfredo G. Fernández
Partner
Recent News
2026-01-13
2026-01-05
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