Technical Account Manager jobs in United States
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AIQ.com (Alpine IQ) · 19 hours ago

Technical Account Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
date3+ years exp

Alpine IQ is a company focused on helping businesses make sense of their customer data through a suite of tools. They are seeking a Technical Account Manager to bridge the gap between customers and technical teams, ensuring clients maximize the value of the platform while managing relationships and driving product adoption.

AnalyticsComplianceData VisualizationLoyalty ProgramsMarketingMessagingSoftware
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Growth Opportunities

Responsibilities

Develop strong, long-term relationships with key stakeholders in assigned accounts
Lead customer calls to answer questions, provide guidance, and drive successful outcomes
Understand each client’s business goals and technical environment
Serve as the primary technical contact for your accounts
Troubleshoot complex issues and guide customers through resolutions
Provide best practices, product training, and technical recommendations
Help customers fully leverage platform features and functionality
Identify opportunities for optimization, expansion, and growth
Share customer feedback with Product and Engineering to influence roadmap decisions
Oversee implementations, data transfers, and other technical initiatives
Ensure projects are delivered on time and within scope
Coordinate across Support, Product, Engineering, and Sales teams
Document processes, solutions, and technical knowledge
Mentor junior TAMs and support onboarding of new team members
Help refine TAM processes and occasionally lead team sessions

Qualification

SQLAPIsIntegrationsLinux command lineGitHubPythonTechnical troubleshootingAnalytical skillsCustomer relationship managementOrganizedProactiveCommunication skillsProject managementDetail-oriented

Required

Working knowledge of SQL
Experience with APIs and integrations
Familiarity with Linux command line
Experience with GitHub
Scripting experience (Python preferred; Go is a plus)
Strong technical troubleshooting and analytical skills
Excellent communication skills — able to explain complex topics clearly
Proven experience managing multiple projects and priorities
Background in customer relationship management within a SaaS environment
Organized, detail-oriented, and proactive

Preferred

Bachelor's degree in Computer Science, Information Technology, Business, or related field
3+ years in Technical Account Management, Technical Support, or similar SaaS role
Experience using CRM platforms and technical support tools
Relevant technical certifications are a plus

Benefits

Medical, Dental, Vision, and ancillary benefits
401(k) Company Match
Flexible Time Off
Home Office Benefit
Paid Parental Leave
Virtual Events
Company Laptop
And More!

Company

AIQ.com (Alpine IQ)

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AIQ powers seamless customer loyalty and engagement.
dateFounded in 2019
location
Broomfield, Colorado, USA
people-size51-200 employees
web-link
https://aiq.com/

Funding

Current Stage
Growth Stage
Total Funding
$3.21M
2024-02-28Series Unknown· $0.65M
2021-02-01Seed· $2.25M
2020-04-01Pre Seed· $0.31M

Leadership Team

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Nicholas Paschal
Chief Executive Officer
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W
West Paschal
Chief Expansion Officer (CXO)
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Recent News

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2026-01-15
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2025-12-04
Alpine IQ Inc
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2025-06-24
Company data provided by crunchbase