Central New Mexico Community College · 4 hours ago
Technical Support Specialist
ABQ-SF Metro Area
Full-time
Hybrid
Senior Level
$23.08/hr - $28.85/hr
5+ years expCentral New Mexico Community College is seeking a Technical Support Specialist to provide advanced Tier 2 support and technical advice to faculty, staff, and students. The role involves troubleshooting and maintaining audio-visual and computer systems, conducting training sessions, and collaborating with teams to resolve technical issues.
Higher Education
No H1B
Responsibilities
Conducts CNM training needs assessments by gathering data from surveys and work procedures, designing training materials, and obtaining feedback to ensure effectiveness
Designs and creates training documentation and videos, incorporating feedback and maintaining technical knowledge through research and educational seminars
Investigates, analyzes, and resolves complex Tier 2 hardware problems, performs advanced repairs and maintenance, and provides technical assistance on audio-visual devices and computer systems
Provides in-depth Tier 2 technical assistance to user support staff, troubleshoots system communications failures, and manages service requests and incidents
Collaborates with cross-functional teams to troubleshoot and resolve complex technical issues, ensuring minimal disruption to users
Coordinates individual or bulk purchasing through CNM's purchasing organization and provides in-person Tier 2 support for CNM staff, faculty, and students
Deploys operating system images and software using enterprise-level deployment software and configures virtual software to thin and thick clients
Participates in technology deployment projects, manages Knowledge Base articles, and develops procedures within the ITS department
Monitors and manages various enterprise-level applications, coordinates Tier 2 repairs for audio-visual and computer equipment, and performs preventative maintenance inspections
Evaluates, standardizes, implements, and maintains customer workstations with approved operating systems and provides Tier 2 diagnostics and troubleshooting for customer-owned devices
Demonstrates technical competence in educational technology and conferencing platforms, utilizing Enterprise Service Management tools to maintain accurate records of work
Adheres to safety regulations, OSHA standards, and ITIL incident management and service request fulfillment policies and procedures
Performs other related duties as assigned
Qualification
Required
High School Diploma or post secondary education or higher
Five (5) years of related experience
Preferred
Higher education industry experience preferred
Relevant certifications are a plus
Bilingual
CompTIA certs (A+, net+)
Company
Central New Mexico Community College
Central New Mexico Community College (CNM) is the state's largest community college with five campuses, a Workforce Training Center, and an Advanced Technology Center.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alan Roes
Chief Information Security Officer
Angela Sims
Chief Strategy Officer (CSO), Executive Director Marketing & Public Relations
Recent News
Albuquerque Business First
2023-10-24
Company data provided by crunchbase