Cooley LLP · 3 hours ago
Senior Office Technology Specialist
San Diego, CA
Full-time
Onsite
Mid, Senior Level
$52.50/hr - $62/hr
4+ years expCooley LLP is a law firm that emphasizes a culture of customer service excellence within its Technology department. The Senior Office Technology Specialist will ensure the effective deployment and maintenance of office technology, assist with troubleshooting, and provide technical support, while also acting as a liaison for both internal and external customers.
Document PreparationLegalProfessional Services
Responsibilities
Use of ticketing system to track all customer reports of hardware, software, telephone, mobile device and peripheral problems
Use User Experience Monitoring application on a daily basis
Install and configure desktop, laptop, and telephone equipment in accordance with firm defined installation templates or guidelines
Assist HR and Facilities with ergonomic equipment setups
Install, troubleshoot and maintain new and existing PC peripheral equipment such as printers, scanners and mobile devices
Provide on-site technical assistance, including computer setup and breakdown, office moves, printer, scanner, mobile devices and other technology equipment support, as needed
Actively participate in pilot groups and perform quality assurance of computer system builds and program deployment and updates
Isolate customer problems with hardware and/or software as first-line support and escalates problem resolution to the OTM or other members of the technology department, as necessary
Enter data into and manage inventory databases to track information pertaining to hardware and software moves, adds/changes. Track all Change Forms relating to new hires, departures, support, transfers and name changes
Familiar with Cooley software applications and prepare documents, statistical charts, graphs and spreadsheets, as needed. Coordinate change forms for local office regarding technology functions
Setup and maintenance of conference room audiovisual equipment
Meeting setup and support for video conferencing using web-based conferencing systems. Also, provide on-site technical support for off-site/remote trials or conferences
Troubleshoot and resolve wireless connectivity for internal and external customers
Provide support for telephone programming and handset maintenance under direction of OTM
Provide back-up service desk & technical coverage, as needed
Troubleshoot and coordinate repairs of hardware and software with vendors
In the absence of the OTM, will act as a liaison for internal and external customers including local or regional technology management and staff, service desk personnel, and local or regional firm management
Educate and support colleagues in an effort to improve the overall department knowledge and customer service experience
All other duties as assigned or required
Qualification
Required
After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
Available to work overtime, as required
4+ years' applicable and relevant technical experience
Proficient knowledge of Windows operating systems to include but not limited to Windows 11
Working knowledge of MS-Office 365 Suite and higher
Preferred
Bachelor's degree
Knowledge of Windows Server 2022 and higher
Basic networking architecture knowledge to include but not limited to TCP/IP, DHCP, and DNS
Prior experience working in a law firm or professional services industry
Experience working in a smaller setting where the technician has ‘worn many technology hats'
Benefits
Medical
Health savings account (with applicable medical plan)
Dental
Vision
Health and/or dependent care flexible spending accounts
Pre-tax commuter benefits
Life insurance
AD&D
Long-term care coverage
Backup care for children and/or adults
Other parental support benefits
Firm-paid life insurance
AD&D
LTD
Short term medical benefits
20 days of Paid Time Off (“PTO”)
10 paid holidays each year
Generous parental leave
Fertility benefits
Company
Cooley LLP
Clients partner with Cooley on transformative deals, complex IP and regulatory matters, and high-stakes litigation.
1001-5000 employees
H1B Sponsorship
Cooley LLP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (10)
2023 (15)
2022 (18)
2021 (22)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Victor Nunez
Chief Operating Officer
Charley Haley
Partner
Recent News
2026-01-23
2026-01-22
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