EXALTA Group · 8 hours ago
Commercial Operations Manager, Integrated OEM Solutions
Bethlehem, PA, US
Full-time
Onsite
Senior Level
5+ years expEXALTA Group is seeking a Commercial Operations Manager to oversee operational deliverables to their customer base. The role involves managing customer demand, leading the S&OP process, and serving as the primary point of contact for customer-related issues while providing leadership to the Key Account Management and Customer Service teams.
Health CareLife ScienceManufacturingMedical DevicemHealth
Responsibilities
Serve as the primary customer interface for operational matters, ensuring timely and accurate communication
Lead the customer S&OP process, aligning demand forecasts with supply capabilities
Oversee demand management, including sales order review, forecast validation, and order tracking
Ensure accurate and timely open order reporting to both internal stakeholders and external customers
Conduct contract reviews to ensure operational feasibility and compliance with company standards
Act as the escalation point for customer issues, resolving conflicts quickly to maintain service levels
Oversee sales operations processes to ensure smooth and efficient execution of commercial activities
Manage the sales pipeline and provide insights, dashboards, and reports to support sales team performance
Partner with commercial leadership to ensure alignment between sales forecasts and supply chain capacity
Support customer account management through structured communication and operational excellence
Manage, develop, and mentor direct reports, including Commercial Operations and Customer Service team members
Set clear performance objectives and ensure accountability for customer-facing deliverables
Foster a culture of high performance, continuous improvement, and customer-centric execution
Conduct regular coaching, performance reviews, and career development planning for team members
Ensure resource allocation, workload balance, and succession planning across the team
Analyze large datasets and translate information into actionable insights for decision-making
Develop and maintain KPIs to measure demand accuracy, order fulfillment, customer satisfaction, and overall commercial performance
Present regular updates to leadership regarding customer performance trends, risks, and opportunities
Identify and resolve complex operational and commercial issues impacting customer service
Drive continuous improvement initiatives in customer operations, demand planning, and sales support processes
Ensure compliance with FDA, ISO 13485, ISO 9001, and company quality standards in all customer-facing operations
Support system enhancements (e.g., ERP, CRM) to enable efficient commercial and operational workflows
Qualification
Required
Strong analytical skills with the ability to translate large datasets into actionable insights
Excellent communication and negotiation skills with clients, partners, and internal stakeholders
Proven leadership ability to manage direct reports, lead cross-functional teams, and drive initiatives
Advanced problem-solving skills with a focus on resolving customer and operational issues
Strategic thinker with the ability to balance long-term goals and day-to-day operational execution
Experience in demand planning, S&OP, sales operations, and customer relationship management
Proficiency in ERP (EPICOR preferred) and CRM systems
Bachelor's degree in Business Administration, Supply Chain, or related field
Minimum of 5 years of experience in commercial operations, customer operations, or supply chain functions
Experience managing direct reports (Key Account Management and/or Customer Service teams required)
Preferred
Experience in the medical device industry strongly preferred
ASCM or related certification a plus
Company
EXALTA Group
Born from the fusion of Intech, Tyber and Resolve, EXALTA Group is a global solutions provider for the MedTech industry.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.23MKey Investors
National Science Foundation
2025-01-14Acquired
2019-03-12Grant· $0.23M
2013-11-26Seed
Leadership Team
Jeff Tyber
Chief Executive Officer and Founder
David Hannah
Chief Technology Officer
Recent News
2025-12-15
Company data provided by crunchbase