Mortgage Solutions Financial · 7 hours ago
Loss Mitigation Supervisor
Colorado Springs, CO
Full-time
Onsite
Mid, Senior Level
$73K/yr - $83K/yrMortgage Solutions Financial is a national mortgage lender based in Colorado Springs, committed to serving clients with integrity and respect. The Loss Mitigation Supervisor is responsible for overseeing a team of specialists in executing default resolution strategies, ensuring compliance with investor guidelines, and driving team performance while fostering a culture of continuous improvement.
FinanceFinancial ServicesMortgage
Responsibilities
Provide direct daily guidance to staff. Lead, mentor, and coach specialists to reinforce technical skills, improve borrower outreach effectiveness, and foster professional growth
Supervise the comprehensive analysis of financial statements, tax returns, and valuation reports. Ensure all approved "workout" resolutions are mathematically sound and compliant with investor requirements
Implement and monitor Key Performance Indicators (KPIs). Track individual and team metrics, providing formal monthly feedback and performance reviews to ensure department standards are met
Facilitate the onboarding of new hires and maintain an updated library of training materials, job aids, and Standard Operating Procedures (SOPs)
Maintain and regularly audit process documentation. Identify gaps in current workflows and author new procedures to improve efficiency and compliance
Act as a final point of review for Loss Mitigation Workouts. Ensure that all necessary approvals from clients or mortgage insurance companies are secured before finalization
Coordinate and manage third-party contractual services, including property inspectors, appraisers, and real estate agents, ensuring timely and accurate collateral evaluations
Assist in controlling departmental expenses by optimizing staffing levels and ensuring the intelligent use of settlement funds to minimize corporate loss
Ensure the team remains in 100% compliance with MSF policies, CFPB regulations, and state/federal laws
Oversee employee time-tracking, attendance, and onsite scheduling to ensure adequate portfolio coverage
Regular, reliable and predictable onsite attendance is an essential function of this role
Other duties as assigned
Qualification
Required
Proven ability to manage a team in a high-pressure, deadline-driven environment
Skilled in conflict resolution and employee engagement
Expert-level knowledge of the MSP (Mortgage Servicing Package) and loss mitigation workstations
Deep, authoritative knowledge of GNMA, FNMA, FHLMC, and FHA/VA loss mitigation waterfalls
Mastery in calculating complex Debt-to-Income (DTI) ratios, Net Present Value (NPV) evaluations, and interpreting complex title/valuation reports
Ability to interpret delinquency reports, identify trends, and make data-driven decisions to adjust team strategy in real-time
Ability to step into high-level negotiations and resolve escalated borrower or investor issues that require senior-level authority
Skilled in undertaking and completing special projects, such as system implementations or audit preparations, with minimal supervision
Exceptional written and verbal communication skills, tailored for both executive reporting and empathetic borrower interaction
Benefits
Health, Dental and Vision Insurance
Options to participate in a Health Savings Account
Flexible Spending Account
Life and AD&D coverage
Voluntary Supplemental Life
Voluntary Short-Term, Long-Term Disability and Supplemental insurance
Company retirement plan
Company
Mortgage Solutions Financial
Mortgage Solutions Financial is a mortgage company that offers financial planning and home loan services for individuals and families.
Founded in 1995
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Trusheim
Chief Financial Officer
AMALIA SALAZAR
Licensed Loan Partner
Company data provided by crunchbase