Narvar · 9 hours ago
Enterprise Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $140K/yr
4+ years expNarvar is a growing company focused on simplifying the everyday lives of consumers through their post-purchase platform. They are hiring an Enterprise Customer Success Manager to ensure customer health and success, engage clients, and collaborate with teams to drive product development and customer satisfaction.
E-CommerceRetailSaaSShippingSupply Chain Management
Responsibilities
Own the health and success of your customers from go-live through to renewal and expansion
Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy
Use data insights to track client health, and forecast and mitigate risk of churn
Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar’s retailers
Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted and actioned efficiently
Contribute to the scalability of the customer success team through documentation and process optimization
Qualification
Required
Minimum of 4+ year's experience as a Customer Success Manager at a SaaS company and have worked with demanding enterprise-size accounts
Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail
Influence product, success, support, and sales teams to get things done
Enjoy working in a fast-paced environment and have strong project management and communication skills
Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence
Articulate the value proposition of a technology platform to meet client needs
Comfortable collaborating with both technical and business teams
BA/BS
Preferred
Domain knowledge of retail, e-commerce, or logistics is a plus
Previous start-up experience strongly preferred
Benefits
Annual bonus
Equity
Benefits
Company
Narvar
Narvar is a customer experience platform that helps retailers inspire long-term customer loyalty, at all steps of the post-purchase journey.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$64MKey Investors
AccelBattery VenturesFreestyle Capital
2021-01-01Series Unknown
2018-08-28Series C· $30M
2016-06-23Series B· $22M
Leadership Team
Anisa Kumar
Chief Executive Officer
Ram Ravichandran
CTO
Recent News
2026-01-12
2025-12-18
Company data provided by crunchbase