Best Friends Pet Care · 3 hours ago
Customer Service Representative
Irvine, CA
Full-time
Onsite
Entry Level
1+ years expBest Friends Pet Care is an employee-owned company that provides pet care services across the United States. They are seeking passionate animal lovers to serve as Customer Service Representatives, focusing on building great relationships with both human and pet guests.
Non-profit Organization Management
Responsibilities
Main lobby operations – check-ins, check-outs, guest visits and tours, answering general questions
Answering and handling calls in a professional manner
Maintaining cleanliness
Maintaining cleanliness
Scheduling
File maintenance
Data entry
Welcomes both human and pet guests
Can correctly identify animal body language/behavior
Follows safe handling procedures
Checking in and out of pet guests while providing excellent customer service
Escorts pets to and from their rooms
Takes reservations over the phone
Can work both individually and as a team player while performing duties
Contributes in maintaining the cleanliness of the facility
Communication with management and other team members
Qualification
Required
Possess a love of animals
Displays a professional manner at all times
Ability to work evenings, weekends & holidays
Lift/carry 40 pounds or more
Able to stand/walk for eight hours a day
Able to work in a fast-paced environment
Able to work on a computer system
Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions
High School Graduate or Equivalent
At least 1 year of professional animal experience
Benefits
Health, dental, vision, life insurance, STD/LTD, 401K with company matching
ESOP - Employee Stock Ownership Plan (100% company paid)
Paid vacation
Pet supply and service discounts and more!
Company
Best Friends Pet Care
Since 1995, Best Friends Pet Care has been raising the bar in the pet care industry.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase